Customer Assistant

Suncorp

Adelaide, SA

Posted 11/9/2019

Terri Scheer Insurance is a specialist provider of landlord insurance products for owners of residential rental properties. We are looking for motivated and customer focused professionals to join our Claims team located in the heart of the Adelaide on a permanent full-time basis. As a Customer Assistant you will speak with customers over the telephone to provide advice and information in relation to claims for property damage and loss of rent. This role will also see the successful candidate carrying out duties that support the Claims Team in delivering a sustained high level of service to insurers and property managers. Key Responsibilities

  • Adopt a customer focus in the delivery of internal/external Services
  • Build, enhance and maintain quality relationships with all internal and external customers
  • Drive and maximise productivity, at both individual and team level
  • Demonstrate Terri Scheer Insurance values of Nurturing and Valuing Customer Relationships; Respect for the Individual; Courage; Integrity and Passion
  • First point of contact for telephone enquiries and lodgement of new claims.
  • Efficiently and accurately action incoming emails to the claim's inbox
  • Register new claims in NURV
  • Appoint and liaise with assessors as required
  • Monitor workflow to ensure all claims are processed within Code of Practice guidelines
Skills and Experience
  • Previous Customer Service experience (face-to-face or via telephone - desirable)
  • A passion for Customer Service excellence
  • Superior written & verbal communication skills
  • Self-motivated and enjoy contributing to a team environment
  • High level resilience and empathy and ability to effectively manage difficult situations
  • High level of attention to detail
  • Computer literacy
  • Advanced organisational and time management skills
  • Goal driven and enjoy working towards specific targets
Benefits
  • 25% off the best premium across personal insurance brands and products
  • Discounts on banking and superannuation
  • Study Support, Employee Referral Program
About the Company Australia's first landlord insurance policy to suit the specific risks landlords face was created by Terri Scheer in 1990. Our goal is to help our customers realise their capital and financial growth objectives by protecting their investment property and rental income stream from common tenancy related risks. Terri Scheer Insurance is a wholly owned subsidiary of the Suncorp Group, one of Australia's largest insurers. Our years of specialist insurance expertise and the support of an Australian insurance icon make us Australia's leading landlord insurance specialist. Culture Working as part of the Suncorp Group you will have access to an unparalleled range of insurance, banking, wealth management and corporate services. We promote a high performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. For additional information about the company and careers click on link below. If this sounds like an exciting opportunity that matches your experience, please apply online. For more information please contact our sourcing partner on 02 8226 9659 Advertised: 08 Nov 2019 AUS Eastern Daylight Time Applications close: 14 Nov 2019 AUS Eastern Daylight Time We will email you new jobs that match this search. Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription. The email address was invalid, please check for errors. You must agree to the privacy statement Subscribe Recaptcha Privacy agreement Search results Position Location Closes Adelaide 14 Nov 2019 We are looking for motivated and customer focused professionals to join our Claims team located in the heart of the Adelaide. Current opportunities Position Location Closes Adelaide 14 Nov 2019 We are looking for motivated and customer focused professionals to join our Claims team located in the heart of the Adelaide.

To view and apply for this job on the web visit:

http://www.australianretailjobs.com.au/job/12972929