Service Advisor


Newman, WA

Posted 1/15/2020

Our client are seeking an experienced and motivated individual to join their team as a Service Advisor. This role will be based at the Toyota dealership located in Newman. This role would ideally suit someone currently doing this type of role or similar. 

This role would suit someone that is looking to get away from big city life whilst earning an excellent salary with extra perks such as rental assistance. The town of Newman has excellent facilities on offer including medical facilities, aquatic centres, shopping facilities and a picturesque town centre, all while being away from the hustle and bustle of the city.

The Service Advisor carries out a range of duties related to being the key contact between the customer and the dealership, for repair and maintenance of vehicles, while ensuring customer satisfaction, including:

  • Meeting and greeting clients, customers and visitors
  • Answering all incoming calls and directing appropriately
  • Taking enquires and service bookings
  • Keeping customers up to date with vehicle progress
  • Estimating the cost and time needed to complete a job
  • Liaising with the Workshop Manager to ensure all work is carried out in the allocated time frame
  • Gaining authorisation for extra work
  • Helping bring new business into the service department
  • Promoting the dealership and the Toyota brand
Skills and experience
  • Previous Toyota experience would be highly advantageous
  • Must have high attention to detail
  • Previous experience as a Service Advisor is essential
  • Must have strong written and verbal communication skills
  • Competent use of Microsoft Office, Outlook, Word and Excel
  • Excellent organisational skills
  • Exceptional customer service with a pleasant & professional phone manner
  • Ideally have experience working with Dealer Management System- TUNE
  • Sound knowledge of auto mechanics
  • Ability to work with both the public and shop technicians in a courteous and professional manner
  • Customer service focused
  • Previous manufacturer warranty processing experience would be advantageous
Job benefits and perks
  • Full time permanent position
  • Monday-Friday, 7am-5pm (occasional Saturday's)
  • Attractive remuneration structure¬†
  • A friendly and supportive team

For further information on this service advisor role please contact

Katie Cummins

on (07) 3160 2372 quoting reference number


. Resumes can be forwarded by email to

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