Service Advisor - Launceston

Jackson Motor Company

Hobart, TAS

Posted 7/1/2020

Service Advisor – Launceston

JMC is Tasmania’s leading family owned automotive business with multiple franchises and a long history of success. We believe that our staff are our greatest asset; with a total customer focus they own our good name and strong reputation. We are looking for a motivated and customer-focused Service Advisor to join our Launceston team.

About you.

You are motivated, organised and well-presented with exceptional communication skills and experience in a fast-paced customer-facing role. You are driven to exceed targets and expectations and ideally have previous experience in the retail automotive industry. However, applicants with a strong customer service background are encouraged to apply.

You can demonstrate.

energy and enthusiasm for people and our brands
the ability to operate calmly in a fast paced environment
high level computer competency
self-discipline and ability to follow processes
exceptional time management skills
a high standard of personal presentation.

About the role.

In this position, your day will be busy and filled with variety. You will utilise your administration and customer service skills to act as the principal contact between the dealership and the customer for repair and maintenance of vehicles. Your primary responsibility will be liaising with the service department customers, face-to-face and over the phone.

Your day will consist of.

taking customer enquiries and service bookings
determining the customer’s needs and communicating these to the workshop
advising customers on the progress of their service
gaining authorisation for extra work
providing superior customer service.

What we offer.

a competitive remuneration package
dynamic work environment
an exciting career path for those with a passion to succeed
ongoing training and support.

Jackson Motor Company is an equal opportunity employer that values diversity in the workplace.

Apply now.

Applications close 14 July. Email your cover letter addressing the selection criteria and resume to positions@jmc.com.au

To view and apply for this job on the web visit:

https://www.australianretailjobs.com.au/job/13850046