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Customer Service Representative

Abbott Laboratories - Darra, QLD

Customer Service & Call Centre
Source: uWorkin


Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

We are looking for a professional, enthusiastic and customer focused candidate to contribute to our Rapid Diagnostics Customer Support Team in Brisbane. At Abbott we value our customer satisfaction and ensure that we go the extra mile to deliver high standards of service and satisfaction to our customers.

In this customer centric role, you will be responsible for completing day to day supply chain tasks including:

  • Processing customer orders for domestic and international customers
  • Informing customers about order status, backorders, unexpected delays, part shipments and product issues
  • Handling inbound product enquiries, quotes, product returns and managing complaints
  • Analysing and resolving escalated customer issues
  • Liaising with transport companies including domestic couriers and freight forwarders
  • Maintaining customer pricing and standing orders
  • Data entry, credit and invoice management
  • Assisting the Sales and Marketing teams with stock management, customer order enquiries and maintaining the customer database
  • Providing outstanding assistance and advice to external and internal customers
  • Building strong relationships between the distribution site and other areas of Abbott, suppliers and customers

In order to be successful in this role you would need to be someone who loves going an extra mile to deliver the highest standards for your customer. You love interacting with people and are good at problem solving.

To set you apart from other candidates you will be able to demonstrate:

  • A high degree of independence and interpersonal skills
  • Attention to detail when dealing with complex customer orders
  • Experience with conflict resolution
  • Competency in business software e.g. MRP systems, CRM systems and MS Office
  • Strong communication skills
  • Ability to build and maintain customer relationships
  • Experience with QAD (Mfg-Pro) is highly desirable
  • Exposure to international markets including pacific islands will be adventitious

Abbott provides some fantastic benefits for our employees, these include:

  • Wellbeing programs
  • Discounted Shares program
  • Ongoing learning and development opportunities
  • East access to public transport
  • AND…..Lots more!

Visit us at www.abbott.com for more information on our organisation.

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

We ask that recruiters respect our internal recruitment process and PSA panel, and refrain from contacting us, or referring candidates to this role.