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Centralised Returns Centre Assistant

The Good Guys - Australia,

Source: uWorkin


  • Multi-award winning national retailer
  • Over 100 stores and 3,500 employees
  • Part of Australia’s fastest growing and largest consumer electronics retailing group

About us

When the first store opened in Melbourne’s northern suburbs in 1952, The Good Guys’ philosophy was then as it is now – to delight customers and ‘do good’.

From those humble beginnings, The Good Guys quickly became a household name, setting the standard for customer satisfaction and community giving, while continually evolving to meet ever-changing customer needs.

With over 100 stores and more than 3,500 employees nationwide, our Brand promise is to help Australian families live better at home for less.

Now united with JB Hi-Fi Limited, The Good Guys is part of Australia’s fastest growing and largest consumer electronics retailer and a new force in Australian retailing.

About the position

This role has day to day responsibility for Administration for Reverse Logistics processes and operations across The Good Guys Australia. The role assists the Reverse Logistics operation team, performed by a 3rd party provider, & works closely with the Reverse Logistics providers, The Good Guys stores and buyers to ensure optimised outcomes (financial, inventory). The key purpose of the role is to ensure returns related tasks (faulty goods, SOR’s, warranty insurance returns) are performed in accordance with The Good Guys policies, guidelines, etc. and that claims processes are performed in an accurate and timely manner.

Key responsibilities include:

  • Work with stores to ensure compliance with process and policies, highlight non-compliance (damaged product, packaging standards, labelling, etc.)
  • Follow up with suppliers on queries or issues
  • Assist with in-transit stock issues
  • Conduct stock on hand investigations – claim investigations, invoice processing and error investigations
  • Liaise with suppliers/repair agents and follow up customer repairs
  • Review recalls, scanning and ad-hoc returns/storage
  • Assist with inbound & outbound freight logistics
  • Support stores with any CRC queries
  • Maintain the integrity of the CRC processes
  • General database maintenance and updates
  • Ad hoc duties as required

About our ideal candidate:
We are looking for an individual who possesses the below skills and experience:

  • Demonstrated ability to work with external stakeholders
  • Accurate and timely data entry skills
  • Possesses a working understanding of Australian Consumer Law
  • Strong systems literacy, including understanding of working directly with transactional systems
  • Intermediate level skills in Microsoft Office Suite, especially Excel
  • Is task, timeline and process focused
  • Is action orientated and has a sense of urgency
  • High level of attention to detail
  • Strong communication skills (both written and verbal skills)
  • Exceptional problem solving skills

To apply

If the above sounds like you, and you’re wanting to take that next step then click apply now!

The Good Guys recognises the importance of diversity, and appreciates that different perspectives encourage innovation and create value for our customers.

All applications are strictly confidential.