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Concession Specialist - Womenswear

DAVID JONES - Melbourne, VIC

Source: uWorkin


David Jones and the Country Road Group is Australasia’s largest department store and fashion retail group comprising of iconic brands such as David Jones, Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group’s evolution and support each brand to realise their full potential.

Job description

- Create and maintain strong relationships with all concessions, acting as the key point of contact for any vendor questions and/or requests
- Provide operational support to vendors in relation to staffing, training, and return policies
- Liaise between concessions and internal marketing department regarding promotional and marketing opportunities
- Customer service queries - respond to queries and implement / communicate new polices and initiatives to support the delivery of customer service concession management within stores
- Attend new store and refurbishment Cross Functional Team meetings
- Create weekly sales reports and communications that are personalized to each concession brand
- Real Estate Development - work with vendors and Concessions Manager to ensure new fit outs provide best outcome for the business. Oversee exits/new brand installations and advise of floor plan changes to ensure reports are kept up to date.


- Demonstrated experience in an Operations, Planning/Buying, Store Management (or similar) role
- Demonstrated experience within Retail industry preferred
- Strong commercial acumen, with experience negotiating contracts and terms of business with suppliers and vendors
- Highly developed communication skills, with a proven ability to manage and maintain and strengthen vendor relationships
- An analytical mindset with a strong understanding of how retail operations work
- Experience working within a complex and multi-faceted business and ability to work cross functionally