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Support Centre Operations - Project Management

David Jones - Melbourne, VIC

Source: uWorkin


The role:

As the Program Manager for the David Jones American Express Alliance, you will be tasked with devising the strategic suite of instore customer experiences for our most VIP of customer. Reporting to the Head of Customer Experience and collaborating deeply with the David Jones FS team, you will work closely with our instore teams to identify initiatives that will drive customer engagement while increasing spend to ensure ROI on all activities are realised. You will develop learning programs for teams that enable premium, luxury experiences while promoting the benefits of an alliance that has a long standing and highly prestigious history. This dynamic role includes engaging in program design, coaching of business leaders and building strong cross functional relationships to deliver highly profitable commercial outcomes.

Based in Melbourne with a hybrid mix of time in the office and from home, this role will suit a highly talented, driven, commercial and highly experienced retail conscious professional looking to make a real impact.

Key responsibilities include:

  • Develop initiatives that drive engagement and deliver luxury experiences for the DJsAMEX VIP customer that align with wider David Jones customer strategy
  • Ensure acquisition, retention, spend and engagement objectives are met
  • Lead a nimble and agile team to deliver on shared commercial objectives
  • Enhance the reputation of what it means to be a DJsAMEX cardholder
  • Partner with cross functional teams to deliver a truly memorable customer experience instore
The Ideal Candidate will have:
  • A customer focused approach with a passion for delivering holistic commercial outcomes
  • An ability to influence via strong relationships across a wide range of stakeholders
  • Experience within a luxury retail/product, VIP focused and/or high value services industry essential
  • Capability to develop diverse strategic programs and implement to agreed deadlines
  • Proven ability to adapt quickly and use data/insights to inform decision making
  • Ability to work at pace without compromising on quality while managing competing priorities
  • Well developed presentation and communication (both written & verbal) skills
  • Degree qualification and experience within a fasted paced retail environment are ideal
Why work for us?
  • A competitive remuneration package, including an annual bonus incentive
  • Generous employee discounts across David Jones, Country Road, Mimco, Trenery, Witchery & POLITIX brands
  • An additional day of leave for your birthday
  • Opportunities to support community partnerships across our Corporate Social Responsibility program
  • Be a member of a company committed to sustainable practices
  • Ongoing training and development to pursue individual ambitions
About Us

David Jones and the Country Road Group is Australasia's largest department store and fashion retail group comprising of iconic brands such as David Jones, Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group's evolution and support each brand to realise their full potential.

David Jones & Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Advertised: 13 Feb 2021 AUS Eastern Daylight Time
Applications close: 12 Mar 2021 AUS Eastern Daylight Time

David Jones