Retail Systems - Support Analyst

What can we offer you?

•A competitive remuneration package

•Flexible work environment

•Modern Office facilities, free and secure onsite car parking, break out/ collaboration spaces

•Training opportunities, your personal development is important to us

•Multiple career opportunities and the opportunity to be part of our transformation journey

•Added benefits - Well-being days, extra leave days just for you; corporate health benefits and more

About the role

The Retail Systems - Support Analyst XX role exists to support store staff and internal stakeholders in the effective use of retail technologies used in store including relevant interfaces with IHG’s systems. The main focus is stores undertaking a Sapphire Transformation or Rebrand. The role will involve understanding of in store retail systems stores using Major POS (DART/Pacsoft, Sterland, Striven and Sym-Pac) together with Store-facing IHG technologies including all POS interfaces and in store processes.

What You Will Do

• Maintain strong customer-focussed relationships with store staff

• Identify opportunities to improve efficiency at store level through the use of technology

• Managing IT components for Sapphire Relays and store rebrands.

• Customer support requests managed effectively and within SLA’s

• Support day-to-day interactions between stores & IHG host systems

• Support day-to-day operations in stores around IHG initiatives such as loyalty, promotions etc

• Document processes and procedures in relatable format for end user

• Installation / configuration and Implementation of Store Technologies
• Perform IT related tasks for In-Store Projects as required

What You Will Bring

• Proven experience managing or administering small projects

• Experience in the retail industry

• Strong knowledge of POS systems and other technologies used in stores

• Strong written and verbal communication skills

• Strong proficiency in MS Excel and MS Word

• Ability to problem solve and work effectively under pressure

• Attention to detail & follow up

• A valid Australian driver’s licence

• Certificate IV in training and assessment highly desirable

About Us

We are a $14 billion plus business with locations across Australia, New Zealand and China. Metcash proudly support independently owned retailers across our portfolio of brands including IGA, Mitre 10, Home Timber & Hardware, Cellarbrations, Friendly Grocer, Campbells and The Bottle-O. At Metcash we are transforming our business and challenging the status quo of retail. We are creating a great place to work, with our 7,000 employees all passionate about achieving our purpose of Successful Independents.