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Concessions Specialist - Womenswear

Country Road - Melbourne, VIC

Source: uWorkin


As the Concession Specialist, you will be responsible for building and maintaining relationships with our Womenswear Concession brands. Acting as a conduit between concessionaries and David Jones stakeholders, your involvement will range from supporting the day-to-day operations of concessions, onboarding/offboarding concessions, and managing floor plan changes. We are looking for someone who has a strong understanding of retail operations, with strong commercial acumen and relationship management skills.

What does the role involve?

  • Create and maintain strong relationships with all concessions, acting as the key point of contact for any vendor questions and/or requests
  • Provide operational support to vendors in relation to staffing, training, and return policies
  • Liaise between concessions and internal marketing department regarding promotional and marketing opportunities
  • Customer service queries â respond to queries and implement / communicate new polices and initiatives to support the delivery of customer service concession management within stores
  • Attend new store and refurbishment Cross Functional Team meetings
  • Create weekly sales reports and communications that are personalized to each concession brand
  • Real Estate Development â work with vendors and Concessions Manager to ensure new fit outs provide best outcome for the business. Oversee exits/new brand installations and advise of floor plan changes to ensure reports are kept up to date.

Who are we looking for?

  • Demonstrated experience in an Operations, Planning/Buying, Store Management (or similar) role
  • Demonstrated experience within Retail industry preferred
  • Strong commercial acumen, with experience negotiating contracts and terms of business with suppliers and vendors
  • Highly developed communication skills, with a proven ability to manage and maintain and strengthen vendor relationships
  • An analytical mindset with a strong understanding of how retail operations work
  • Experience working within a complex and multi-faceted business and ability to work cross functionally

Why work for us?

  • A competitive remuneration package, including an annual bonus incentive
  • Generous employee discounts across David Jones and Country Road Group
  • An additional day of leave for your birthday
  • The opportunity to support community partnerships through our Corporate Social Responsibility program
  • Be a member of a company committed to sustainable practices
  • Ongoing training and development to pursue individual ambitions

Want to know a bit more about us?

David Jones and the Country Road Group is Australasiaâs largest department store and fashion retail group comprising of iconic brands such as David Jones, Country Road, POLITIX, Trenery, Witchery and MIMCO. Part of Woolworths Holding (SA) our values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality.

At David Jones & Country Road Group, we know we connect with our customers best when our people are representative of our community. As part of our commitment to providing a supportive working environment that values inclusion and diversity, we actively encourage applications across all cultural backgrounds, genders and abilities.