Reference Code: 29215
Sales Associate - Montblanc, Chadstone

Melbourne, VIC, AU

Permanent

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

To be eligible for consideration for this opportunity you must already hold work rights for Australia. Unfortunately this role is not eligible for work rights sponsorship.

This role is to commence in April 2021.

MAIN PURPOSE

Most important role as the Sales Associate is the direct link between the Product and Customer. To deliver seamless customer experience as exceptional people delivering and exceptional product, building Customer loyalty and relationships while delivering sales productivity.

KEY RESPONSIBILITIES

1. Sales

Develop strong sales turnover for the Store in accordance with the store strategy
Meet the turnover targets set by the Store Manager
Respect discount policy
Achieve key performance indicators defined by the Store Manager

2. Client Management

Satisfy customers:
Welcome & handle the clients in the respect of the Maison’s standards (In the Store, on the phone or by mail or during events)
Advise, convince & ensure that each sales is handled accordingly

Build a long term relationship with the client:
Ensure and determine the prospect and the follow-up with new clients (local and international)
Invite Clients to activations and/or events, with post follow-up
Be force of proposal to develop client actions (phone, mailing, etc.)

Follow up with Customer Service SAV:
Take care of each case according the Maison’s standards
Follow up on each case and communicate to the Store Manager each problem

3. Product/ Merchandise/Inventory Management

Participate to the good management of the stock
Reception & transfer
Take part on inventory management / stocktake
Check that all products are correctly handled & priced
Look after the merchandising (products are correctly emphasized according to the Store priorities, cleanliness, prices, etc.)

4. Other

Compliance: Respecting all processes and procedures issued by the group in terms of sales,
discount, SAV, exchange, etc.
Participate actively to Store meeting organized by the Store Manager (provide feed-back,
propose new ideas / actions)
Participate to the training given and consult all documents at disposal allowing a better
understanding of the brand, products and new collections
Remain informed on the business through magazines and regular store checks of the
competitors