Pool Ref 21/012

Level 4 $80,452- $84,797 PSCSAA

Other Conditions

Australian Citizens or Permanent Residents Only

Substantive Equality Statement

Lotterywest and Healthway are an equal opportunity employer. We embrace diversity and encourage applications from a diverse field, including Indigenous Australians, people from culturally and linguistically diverse backgrounds, youth, and people with a disability which is supported by our Strategic Workforce Plan. If you're an applicant with a disability please click the attachment below to read about requesting adjustments.

Job Description

Reporting to the Manager Customer Engagement and Incentives this role coordinates and administers all processes associated with successful roll-out of the new Lotterywest retail image across the retail network, to achieve optimum retail brand representation and quality standards.

The position has the following key focus areas:

• Managing Business Processes
• Planning and Prioritising
• Building Stakeholder Relationships
• Service Excellence

Key Responsibilities:

• Provides design and process advice to retailers and coordinates and administers a range of systems, processes and tools to support retailers implementing the retail image at their store according to agreed specifications and to meet quality standards
• Contributes to the development, review and implementation of processes and work instructions to manage the successful implementation of the retail image across the network
• Controls documents and records in accordance with Lotterywest standards
• Contributes to the continuous improvement of the services of the team to both internal and external customers and stakeholders
• Builds strong relationships with Lotterywest team members, as well as with retailers and a range of external stakeholders to support the implementation of the retail image across the network
• Other duties as required

There are four temporary Shopfit Implementation Officer positions who will each contribute to the roll-out of the new retail image.

Mandatory/Special Role Requirements

• Police Clearance / Drivers Licence

Selection Criteria

1. Demonstrated knowledge and experience in coordinating and administering systems, processes and tools to support the successful implementation of shopfit designs across a diverse retail network
2. Demonstrated experience in the development, review and implementation of business processes and procedures
3. Demonstrated experience of records management in accordance with set standards
4. Demonstrated proficiency in Microsoft Office Suite including Outlook, Word, Excel and PowerPoint
5. Excellent communication, interpersonal and relationship building skills including the ability to work independently, flexibly and collaboratively as part of a team, and to negotiate effective business outcomes

For Further Job Related Information

Enquiries about the role can be directed to Jeremy Cookson, Manager Customer Engagement and Incentives on 9488 6497.

Application Instructions

Please download the job pack below and refer to the job pack for instructions on how to apply.

Suitable applicants may be considered for future similar employment opportunities during the next twelve (12) months at Lotterywest.

ATTACHMENTS: - applicants with a disability.pdf
- l4 final role statement shopfit implementation officer (temporary) february 2021.pdf
- shopfit implementation officer advert - lotterywest job pack pool.pdf

You can view and print these PDF attachments by downloading Adobe Reader.

WORK TYPE:  Fixed Term - Full Time

LOCATION: Subiaco

CLOSING DATE: 2021-02-26 9:30 AM (YYYY-MM-DD)