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16

February

Online Personal Shopper Manager

Harris Farm - Sydney, NSW

Manufacturing & Industrial
Source: uWorkin

JOB DESCRIPTION

  • Employer of choice
  • Be apart of our growing Online Business
  • Be part of an independently owned and fast growing business that's leading the industry

The Company

Harris Farm Markets has built a strong reputation for delivering good quality fresh food at great value for our customers.

For over 40 years we’ve remained 100% family owned and operated. We’re 26 stores (and counting) across Sydney, NSW and Queensland and home to over 2,200 wonderful employees all with a common purpose, to reconnect Aussies with the joy of food.

The Role

The Online Personal Shopper Team Leader is responsible for delivering a market-leading, highly profitable eCommerce operation which provides exceptional customer experience. This role is responsible for creating a customer focused culture delivering key objectives linked to people, compliance and profitability.

Key Responsibilities

  • Ensure personal shoppers are fulfilling orders 100%
  • Ensure personal shoppers are substituting products where necessary during pick process
  • Out of stocks escalated to Ecommerce operations/customer fulfilment manager
  • Ensure QA process is followed by ecommerce personal shoppers to ensure all products are substituted where possible.
  • Ensure outbound dispatch is within 15-minute time limit for loading vehicles
  • Ensure any damaged equipment is communicated
  • Liaise I.T support tickets
  • Ensure employees are trained and competent in their jobs by providing training.
  • Ensure store is meeting safety compliance.
  • Ensure store is meeting food safety compliance
  • Development of personal shoppers
  • Identify performance issues
  • Ensure wage budget is achieved by ensuring personal shoppers are following rosters
  • Escalation of issues regarding couriers to Ecommerce operations/ customer fulfilment manager
  • Ensuring all couriers are dispatched in a timely manner.

Qualifications & Competencies required

  • Aligned with HFM values
  • Retail or FMCG experience an advantage
  • Forklift license desirable

Why you should apply

  • Work for a successful online store
  • fast paced environment
  • A highly varied role
  • 25% Staff Discount