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Sales Assistant (Multiple Roles - Ft/pt/casual) - Mackay

Total Tools - Brisbane City, QLD

Source: uWorkin


Who we are

For 30 years, Total Tools has operated as the ultimate tool shop delivering the right tools and advice for our customers who are building the future. We are the first choice for trade quality tools and best of all, the majority of our 86 nationwide stores are locally owned and operated.

In 2020 we were proud to join the Metcash group alongside brands such as IGA, Mitre 10 and Home Timber and Hardware (just to name a few!). While continuing to operate as separate entities, we're working together on opportunities that generate long-term growth and value for the independent sector. Join us, and you are joining the biggest and the best in the industry.

Independent business working together - what an exciting journey ahead. All that is missing is you!

The Role:

Total Tools Mackay is currently searching for a number of expert Retail Sales Specialists who has a real passion for tools & trades. This is an opportunity to utilise your current skills and experience within a store that focuses on your growth and development.

Roles vary between Full Time, Part Time and Casual opportunities, so if you have sales aptitude, please apply.

You will be dedicated to working and growing in our industry and willing to learn or expand your skills in sales and customer service.

If successful, you will provide high-quality customer service and contribute to a sales culture in a retail store. You will ensure customer satisfaction through your exemplary product knowledge, customer service and ability to offer solutions.

You will be responsible for:

  • Processing sales transactions
  • Providing advice and information on products
  • Handling customer queries and offering solutions
  • Maintaining store displays

Does this sound like you:

  • Proven retail experience
  • Dedication to providing exceptional customer service
  • Has worked with and understands tools
  • Confirmed ability to achieve and exceed sales targets
  • Passionate, highly motivated, and a phenomenal teammate
  • Computer literacy

Why work for us?

Our operating model is one that respects and invests in our team and customers. We live by our values - one team, own it and get it done, customer first and be the difference.

We also offer:

  • Competitive salary package with fantastic bonus potential
  • Ongoing product training in market leading brands like Bosch, Makita, Milwaukee and many many more
  • Commitment to ongoing job security
  • Strong reputation for fair and compliant performance mentoring

If you want to join the Total Tools team, apply today.

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications and merit.

Only applicants with valid working rights in Australia will be considered for this position.

Main Description

Primary Purpose:

The primary purpose of the Retail Sales Assistant position is to provide the highest level of customer service, sales and merchandising. This is to enable the store to exceed customer expectations and support meeting the overall store performance levels.

Duties & Responsibilities:

The duties & responsibilities within this position include, but are not limited to, the following;

Customer Service

  • Serve customers in store
  • Provide advice and information on products
  • Handle customer queries, in person and over the phone, and offer solutions
  • Process sales transactions
  • Create and despatch customer special orders and item delivery


  • Follow guidelines for merchandising of displays
  • Maintain store displays
  • Ensure all stock is priced correctly and labelled
  • Put up signage, price tickets and promotional material
  • All glass display cabinets are locked and all power tools are secured

Workplace Safety & Security

  • Perform all tasks in a manner that will ensure there is no risk of causing injury or harm to self or others
  • Follow Standard Operating Procedures
  • Provide a clean and safe work environment by adhering to all OH&S guidelines, keeping areas clean and tidy
  • Notify Store Owner/Manager of any potential hazards
  • Report any suspected theft or suspicious behaviour
  • No stock is to leave the store by any means without being paid for or invoiced or paperwork accompanying a return/credit


  • Follow all company policies and procedures
  • Undertake training as provided by store and suppliers
  • Other tasks as designated from time to time

Required Skills & Experience


  • Successful completion of Year 10 – Secondary School
  • Trade qualification


  • Basic to Intermediate MS Office skills
  • Strong work ethic, reliable and punctual
  • Passionate, highly motivated, and a team player
  • Willing to learn, specifically to increase product and technical knowledge
  • High level customer service skills
  • Excellent time management
  • Clear written and verbal communication
  • Ability to multi task


  • Previous retail and/or sales experience
  • Proven ability to achieve and exceed targets
  • Product and technical knowledge
  • Cash handling
  • Customer service

Equipment/Software used:

  • Microsoft Office Suite
  • Pronto Software
  • PC / Laptop
  • Mobile phone / internal phone system