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Customer Service Representative

Metcash - Rouse Hill, NSW

Source: uWorkin


About The Role

Hudson’s Home Timber and Hardware are currently seeking an outgoing and knowledgeable individual to join the team as a Customer Service Representative operating out of our Rouse Hill store. This position will suit an enthusiastic and motivated individual with strong attention to detail and a focus on continuous improvement. Working with various team members, you will have excellent interpersonal skills to build solid, long-term relationships.

What You Will Be Doing

  • Liaising with trade customers via phone and email
  • Providing excellent customer service
  • Providing customers with fast, friendly & knowledgeable service
  • Processing sales orders, quotes & invoicing in an accurate, efficient & prompt manner
  • Any other duties specified by your manager or supervisor
What You Will Bring
  • Strong attention to detail
  • Strong customer service focus & ability to build relationships
  • Ability to work as part of a team
  • Effective time management skills
  • A passion for Customer Service
  • High level of verbal and written communication skills
  • Outgoing and enthusiastic personality
  • Work in a fast paced team environment
  • Resolve customer issues
  • Proficient computer skills
  • Commitment to continuous improvement
About Us

We are part of a $14 billion plus business with locations across Australia, New Zealand and China. Metcash proudly support independently owned retailers across our portfolio of brands including Mitre 10, Home Timber & Hardware, IGA, Cellarbrations, Friendly Grocer, Campbells and The Bottle-O. At Metcash we are transforming our business and challenging the status quo of retail.

Home Timber & Hardware Group is the home of quality hardware and expert advice, proudly servicing builders, tradies and home renovators across the nation under the main retail brands – Home Timber & Hardware and Thrifty-Link Hardware. Our vision is to grow and strengthen our business by investing in our people and developing strong partnerships with our customers and our vendors.

If you feel you have what it takes to join us and build your career, we want to hear from you!