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February

Customer Service Superstar - Awesome E-commerce Brand

LOTUS PEOPLE - Eastlakes, NSW

Retail
Source: uWorkin

JOB DESCRIPTION

  • Stunning co-working office space based in Rosebery with parking available!
  • Provide top class customer service for this high end retail brand!
  • Take ownership of the function and work with a founder that truly values her people!
ABOUT THE COMPANY

Working in a team of 6 in a co-working space in Rosebery, this organisation has gone from strength to strength over the last number of years to become a much loved, high end brand of choice in the retail design space. A brand synonymous with passion, care, quality and customer service, this shines through the business and how they treat their staff and people.

 
ABOUT THE ROLE

Operating in the office five days a week as the sole customer service function, you will work closely with a team of 6, including the inspiring, warm and passionate founder to ensure that all customers are receiving the highest degree of customer service. Supporting customers across social media, online enquiries, emails and phone, you will be responsible for ensuring that every interaction leaves a positive impression! 


DUTIES

  • Provide exceptional customer service across multiple platforms - clear your inbox to zero each day! 
  • Manage incoming phone enquiries 
  • Deal with a wide range of customer enquiries, complaints and feedback 
  • Manage delivery enquiries 
  • Work closely with wider team across marketing, operations, logistics and branding
  • Support with additional projects in areas that interest you! 
 
ABOUT THE CANDIDATE

A much loved brand, with a loyal and engaged client base, coupled with a fun loving, passionate, supportive and kind team, your passion, enthusiasm and desire to deliver top quality customer service will see you thrive in this role. 

Working in a tight knit business with exciting growth plans, you will have the opportunity to work across many arms of the business, particularly any areas that may interest you! Essentially, we are looking for someone with a fantastic attitude who takes pride in their customer experience and in return, you'll be rewarded with a varied role within a fantastic small business! 

  • Experience within ecommerce/ online retail would be ideal 
  • Prior experience in customer service is essential! 
  • Experience within online customer service management would be ideal

BENEFITS
  • Trips to Bali/ Byron Bay, interstate and more! 
  • Free parking on site 
  • Over 50% product discounts! 
  • A flexible, supportive work culture 
HOW TO APPLY

If you are a passionate, hard working, friendly customer service professional seeking your next role within an exciting growing Aussie brand, then please apply day. 

Lotus People are accredited candidate experts meaning we will respond to all applicants and value our applicant experience. Please apply today for an immediate interview!

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