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Expressions Of Interest - Retail Experience Manager - Wa

Scentre Group (Owner and Operator of Westfield in Aus and NZ) - Mount Lawley, WA

Customer Service & Call Centre
Source: uWorkin


Our Story

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealandpartnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.  

Every day, our people play a vital role in our purpose to create extraordinary places, connecting and enriching communities. 

We are seeking expressions of interest to join one of our WA Westfield living centres as a Retail Experience Manager.

Your opportunity

Reporting to the Centre Manager, the Retail Experience Manager is the voice of the customer, partner of the retailer, and the eyes and ears of the Centre.

Your responsibilities will include, but not limited to:

  • Contributing to customer and retailer focused management of the day to day operations of the Centre and excellent everyday presentation
  • Build strong relationships with Centre retail staff, customers and community stakeholders
  • Identify areas of strategic opportunity in relation to retailers and customer experience and create short and long-term roadmaps that contribute to an improved retailer and Centre performance
  • Act as a change advocate, initiating and supporting new programs that impact the retailer and customer experience and business performance
  • Resolve issues and influence internal stakeholders for the best business outcomes aligned to Scentre Group purpose and strategies
  • Dealing with Centre incidents and emergencies in accordance with company procedures
  • Having a good knowledge of the Centre market demographics and trends

This is a permanent position, with full-time hours, and as a part of our asset team, you’ll also have Duty Management responsibilities from time to time too, where you’ll be required to work a weekend shift (on a roster), which will be balanced with a day off in lieu.

NOTE - Centre location will be discussed openly with potential candidates.

What will set you apart from the rest?

  • Tertiary qualified desirable but not essential - preferably property, business, retail or hospitality
  • Experience in retail property management or with a national retailer, wholesaler, hospitality or entertainment, leisure or services organization
  • Commercial acumen and prior oversight of business financials, namely income driving and expense reduction strategies
  • An energetic people person who enjoys interacting with customers and an ability to achieve a level of service that consistently meets and exceeds the expectations of our customers
  • Strong critical thinking, problem-solving, conflict resolution and negotiation skills
  • Entrepreneurial spirit, team player with passion and integrity

What sets us apart from the rest?

  • Diverse career paths across our vertically integrated business
  • Ability to innovate in a company that not only encourages it but will facilitate it
  • Competitive Benefits including 18 weeks parental leave, volunteer days to work with our charity partners, health and wellbeing discounts and ability to purchase up to 4 weeks additional leave

Our diverse and inclusive workforce is not only something we’re proud of but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work every day. This is because we believe all our differences contribute to our success and ensures a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.

If this sounds like you, apply today to make extraordinary happen!

Mount Lawley, WA

Customer Service & Call Centre


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