• Lead, organise and supervise a team to deliver exceptional customer service
• Ensure customers have access to quality products
• Competitive salary for the right individual

This Store Manager will organise and supervise 15+ employees and ensure the inventory is fully stocked to ensure customer expectations are met, and profit targets achieved.

General Responsibilities 

• Ensure customers are provided with quality products and exceptional customer service.
• Effectively resolve customer issues, ensuring timely resolution of problems. 
• Manage inventory.
• Attract, develop and retain high-performance talent.
• Individually understand and train sales associates in processes and procedures.
• Provide partnership and mentoring to the store team to help finalise quotes and close sales;
• Balance the drive to close sales with big-picture understanding of margin and profitability goals.
• Evaluate, understand and manage the team workloads for greater productivity.
• Create and provide reports to measure productivity, coach for performance, and allow staff to flourish.
• Ensure security over merchandise from theft and damage.
• Manage the team and store performance results, including quotes, sales, margin and accounts receivable as well as driving reporting processes including damaged goods reports and health and safety.
• Partner with other departments with regard to hiring and development, training, merchandising, trade nights and promotions
• Other related duties or special projects as assigned.

Product and Pricing

• Provide support to the Group Manager on product selection and purchase
• Manage stock levels, ensuring quality and quantity to meet changing customer needs
• Abide by guidelines of associated buying groups regarding preferred suppliers
• Negotiate deals with suppliers (under the guidance of the Group Manager)
• Adhere to the Company’s competitive buying policy and pricing procedures
• Monitor competitor pricing

The successful candidate will have:

• Minimum of 7-10 years in a relevant field.
• Strong leadership and staff development skills.
• Proficient MS Word/Excel computer skills.
• Strong communication and organisational skills.
• Well-groomed and professional presentation
• Excellent customer service manner
• Positive “can do” attitude

In order to ensure consistent service, the role requires an element of flexibility of hours, including weekend work from time to time.
To be considered for this exciting role, please submit your application together with your covering letter. For a confidential chat, please contact Julie on 02 8416 4181