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February

Online Customer Service / Retail Sales Expert - Office Furniture

BDO Trading - Woodville North, SA

Retail
Source: uWorkin

JOB DESCRIPTION

We are an online retail business (www.buydirectonline.com.au) providing fast delivery of in-stock office furniture to customers across Australia. We are growing our customer base and expanding our team which currently consists of 22 employees based in our office & warehouse facility at Woodville North SA.

We want to add value to our team. We are looking for people with previous experience in online customer service or sales. We need high-powered and fast-paced people who are experts in sales and passionate about excellent customer service.

If you are energetic and switched-on with experience in customer service and sales we want to speak to you.

Candidates must meet the following criteria:

  • Must have previous experience in a sales or retail position
  • Able to work in a fast-paced environment
  • Self-motivated and energetic / enthusiastic
  • Strong customer service focus and a belief in giving exceptional service
  • Good computer skills
  • Good telephone manner

This role is helping customers with their questions and selling office furniture online through our website and over the phone. This role is in our call-centre department and includes answering incoming calls, assisting customers with their questions about our products & options, getting orders over the line and closing sales, processing orders, assisting customers to navigate the website, emailing quotes to customers, sales and admin tasks, up-selling and cross-selling, following up quotes to turn them into orders and meeting sales KPI's and targets.

This role is for a confident person with retail or sales experience and ability. Some knowledge and experience in office furniture would be beneficial but not essential. Must be well-presented and speak in a clear and professional manner and able to help customers who come to our showroom. Because this role is heavily computer based, we are seeking someone with excellent computer literacy, skills and reasonable typing speed.

This is a full time position. We reward based on productivity, skill-set and results and offer a great working environment and the opportunity to launch & build a successful career.

Job Type: Permanent

Salary: $42,000.00 - $60,000.00 per year

Schedule:

  • 8 hour shift