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March

Claim Specialist

Suncorp - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

  • Roles commencing 19th April
  • Part time hours increasing to full time during training period and weather events season (commonly around Oct-Apr, as required)
  • A role to compliment your lifestyle - a mixture of working from the convenience of your own home & the Melbourne CBD office whilst being part of a supportive team!
When a natural disaster strikes, Suncorp is there for our customers and the community.

Suncorp has been protecting Australians and their homes for more than 100 years. We have seen first-hand the devastating impacts natural disasters can have on families, homes and communities.

Helping customers of all our brands, including Suncorp, AAMI, GIO and Apia, to get back on their feet after a disaster is our number one priority. It's what our customers expect and a moment that matters to them, and us.

The Role

As a Claim Specialist in our Home Claims team you will work part time, increasing your hours to full time during a weather event or natural disaster to support our customers. Providing over the phone customer service you will:
  • Be the first point of contact for customers who have experienced loss or damage to their homes
  • Progress claims as far as possible on the first call, making things seamless for our Customers
  • Triage claims at lodgement to ensure the Customer is given the right support at the right time, creating exceptional claims experiences
  • Manage existing claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life
  • Reinforce the Suncorp Group's commitment to 'Protecting what matters'
  • Liaise with repairers and trades to help progress the claims
Skills & Experience
  • Previous Customer Service experience - hospitality, retail or contact centre preferred
  • A passion for helping our customers and making a difference
  • Able to demonstrate flexibility and adaptability to constant change
  • The ability to work shifts in a rostered environment including weekends and after hours
  • The ability to work from home - an ergonomic set up, a phone line (non negotiable), internet connection, a computer/laptop, dual monitors, a webcam, a mouse and a quiet area, where you will not be disturbed during work hours
Hours

Part time 15 hours - 2 days a week (7.5 hours a day) or 3 days (5 hours a day) as your base hours. Prior to commencing you will be assigned to one following shift options based on your preference and business needs:
  • Option 1: Monday, Thursday & Friday Start Window 8am-10am
  • Option 2: Saturday, Wednesday & Friday Start Window 8am-10am
  • Option 3: Monday, Tuesday & Friday Start Window 8am-10am
  • Option 4: Monday & Tuesday Start Window 8am-10am
  • Option 5: Wednesday & Thursday Start Window 8am-10am
  • Option 6: Thursday & Friday Start Window 8am-10am
*You will be required to increase your hours to full time across Monday-Sunday during events season (commonly events occur Oct-Apr). Shifts will be rostered across weekdays, weekends and after hours, with flexibility to choose your hours from options provided (based on what's required at the time)*

Training

Comprehensive and ongoing training will be provided. Training will be delivered as a mix of virtual (at home) and onsite training at our Collins St Office.
Training will be full time from Monday 19th April to Friday 4th June, Monday to Friday 8.30am - 4.30pm.
Training period will be followed by 8 weeks of full time hours on your assigned work pattern to ensure you are comfortable in the role and we can provide any additional coaching/support required.
Commitment to full time during training and 8 weeks following is compulsory.

Our Benefits
  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Numerous discounts with our retail partners
  • We offer support and various programs for our people: Health & Wellbeing, Study Support, Company share options, Social club, Years of Service Recognition
If this opportunity sounds like the challenge you have been looking for please apply online today.

Suncorp

Melbourne, VIC

Customer Service & Call Centre




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