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Ecommerce Operations Leads

WooliesX - Surry Hills, NSW

Source: uWorkin



ECommerce Operations Leads

  • Surry Hills based with flexible working options 
  • Make your mark on store design and flow of our new sites
  • Join one of Australia’s most trusted brands
  • Permanent full time roles

Our story

As a start-up business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered by our team, technology and data. To achieve our customer 1st strategy, we have combined the Digital, eCommerce, Customer Loyalty and Financial Services businesses to transform the customer experience under one banner - WooliesX. 

Having been awarded the Canstar Blue Award for No.1 in Customer Satisfaction for online groceries, and more recently being voted the most popular Loyalty Program in Australia, we’re proud of the work we do and are being recognised for delivering innovative and best in class service that is convenient, frictionless and personalised to our customers. 

With an industry leading technology team, backed by analytics, we’re resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an awesome experience for our customers - no matter whether they choose to shop in-store, or online.

The position: 

As the result of remarkable growth, we are looking for ECom Operations Leads to provide operational expertise & input into the creation, design, operating model and flow of our new Customer Fulfilment Centres (CFCs), eStores and related Smart Fulfillment initiatives. 

This is an exceptionally exciting time to join us as we embark on significant e-commerce growth. 

In this exciting role you’ll work closely with and provide direction to other teams including People & Culture, Store Format & Design, Logistics and Replenishment to develop stores that operate efficiently and cater for specific needs of CFC/eStores and related Smart Fulfillment initiatives. 

Key responsibilities will be: 

  • Supporting the design & implementation of new CFCs and eStores.
  • Facilitating effective delivery of new initiatives affecting our operational teams
  • Engaging with internal and external eStore partners to provide an operational lens to work being delivered.
  • Coaching & exercising influence to key stakeholders
  • Providing subject matter expertise in the creation and delivery of the operating model & operational process.
  • Process development and working alongside automation providers on our needs

About you: 

To be successful in this role, these are the attributes we’re looking for:

  • Strong retail supermarkets operational experience at minimum store manager level / leadership role within a CFC or similar environment
  • Confidence in driving initiatives and with liaising with varied stakeholders
  • Strong planning capabilities and time management. 
  • Exposure to store design or e-commerce design
  • Strong problem solving and analytical skills
  • A robust comprehension of store tools, processes and ways-of working
  • A good understanding of online store operations, replan or logistics would be an advantage

Sound like your next opportunity? Apply Now.

Joining the Group

As an inclusive, team-first company, our people are at the core of everything we do. 

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. 

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. 

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.