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Customer Service Representative

InStitchu - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin



InStitchu is Australia's leading custom, tailored brand providing luxury, made-to-measure garments at an affordable price.

Our vision at InStitchu is to reinvent the way consumers shop - we are bridging the gap between technology and a traditional retail experience.

With showrooms across Australia and the US, we are bringing our customers signature old-world tailoring aesthetic, combined with the latest technology.


We are looking for a hard working, motivated and reliable individual to join our head office team. Exceptional customer experience is at the core of all we do at InStitchu. The ideal person for this position is a forward thinker and critical decision maker that has the uncanny ability to anticipate customer needs and wants before they arise. As our customer service team continues to grow, we are looking for someone that has previous experience in a similar role and can continue to assist in the success and expansion of our team.

Key responsibilities in this role will include, but are not limited to: 

  • Responding to customer queries via phone and email
  • Engaging with customers via live chat
  • Working with our suppliers and freight forwarders to track and manage orders.
  • Helping to develop and document customer service processes and procedures
  • Support and develop existing team members
  • Liaising with our retail team to ensure streamlining of customer order process


The ideal candidate will have:

  • Strong written and verbal communication skills
  • The ability to turn negative customer sentiment into a positive interaction through patience, diligence and genuine desire to help
  • The ability to multi task and manage multiple ongoing dialogues with different customers
  • An interest in fashion and style
  • The ability to work in a fast paced environment
  • Previous experience in a customer service role
  • Outstanding organisational skills


  • A motivating and rewarding work environment
  • Your co-workers will be outstanding. The people here are really terrific. We're continually learning from each other.
  • We have a great culture! We have regular team drinks and events.
  • We truly collaborate. You will work and partner with a variety of different teams and will get a huge amount of exposure to all aspects of our business
  • Sydney CBD location
  • Brand new office space
  • Competitive salary + generous staff discounts
  • Mentorship, development and progression

This is an exciting opportunity to join a fast growing business with a strong leadership team that want to train and develop you in your retail career. 

If this sounds like you, please click ‘Apply’.