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March

Iga - Liquor Department Assistant

Carnegie IGA Plus Liquor - Carnegie, VIC

Retail
Source: uWorkin

JOB DESCRIPTION

We are looking for someone who can join our enthusiastic team to lead and manage the floor at night.

You will be given the flexibility to tailor the store liquor service and product offerings to meet the specific needs of our customers within the local area. This is a great opportunity to join our team and be part of our continuing success and new challenges.

Within this role you will be responsible for supporting the management team in maximizing the overall financial performance of the store. Your operational experience and staff development skills will allow you to motivate your team to deliver consistently high standards of customer service

Key responsibilities:

  • Keep updated on product knowledge
  • Serve customers in a friendly manner
  • Maintain a high level of accuracy in point of sale operation and cash handling
  • Maintain high level of cleanliness of all register and supermarket areas. 
  • Provide a high level of customer satisfaction. 
  • Provide a customer service beyond customer expectations eg. Up selling, product knowledge and information. 
  • Know the product range in detail and deliver fast knowledgeable service that lifts the average spend per customer and achieves fast stock turnover. 
  • Awareness of all stock levels and movement within the store including regular spot checks through register reporting. 
  • Resolving customer complaints to the customer’s satisfaction within your level of authority and seeking advice where required from management. 
  • Adhere to standards in relation to personal grooming and uniform presentation. 

The successful applicant will have:

  • Strong customer service skills 
  • Cash handling experience 
  • Smile and have a positive attitude
  • Proactive and able to work unsupervised
  • Well groomed at all times
  • Sound understanding of retail sales and ability to gain product knowledge quickly 
  • Good oral English communication skills 
  • Self-motivated and enthusiastic personality 
  • Good personal presentation 
  • Reliability & Trustworthiness 
  • Previous Retail experience is desirable 
  • Ability to liaise with both staff and management
  • A flair for merchandising
  • Commitment to occupational health and safety standards
  • Display a passion for the grocery retail industry
  • Express a positive "can do" attitude
  • Problem solve
  • Applicants must be 18 years of age or over and possess a current Responsible Service of Alcohol Certificate