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April

Travel Team Leader

RAA - West Lakes, SA

Retail
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Join SA’s leading Travel Provider the iconic RAA
Empower and motivate your team to deliver exceptional customer experiences
Permanent Full-Time role based at West Lakes

Who we are

As one of the state’s largest and most iconic organisations, we’re proud to keep our members - and SA - moving in the right direction. More than 750,000 members choose us to deliver peace of mind through our trusted range of motor, home and travel products and services. We’re also one of the state’s largest employers (and growing!), with more than 1000 employees working collectively with the common goal to keep our members moving.

Your new opportunity

We are increasingly busy during this unprecedented period in our industry and are uniquely positioned to continue our growth with this amazing opportunity. Based at West Lakes and reporting to the Travel Sales Manager, you will be accountable for providing direction and motivation to your team members, assisting with staff development through on the job coaching and performance improvement plans, and working with the Travel Sales Manager to ensure the smooth operation of the Travel Agency.

You will also manage your own portfolio of new and existing clients, leading by example by providing outstanding service backed with strong product knowledge together with:

Direct, motivate and monitor team members, providing feedback and coaching when required
Ensure that team members consistently achieve allocated sales targets and minimum benchmarks
Solve escalated customer concerns in order to maintain a high level of customer satisfaction
Create and manage end to end travel bookings tailored to each customer’s needs
Achieve and exceed your own set sales targets

About you

At RAA we hire on cultural fit first and technical fit second! However, to be successful in the role you will need to have:

Certificate in Travel Tourism or relevant qualification
Demonstrated experience in travel consulting in both a consultant and leadership capacity
A strong desire to motivate, inspire and lead a team
A proven track record of sales achievement in the travel industry
Effective communicator with strong interpersonal skills
In-depth knowledge of travel IT systems
Strong interpersonal skills with a reputation for making things happen

What we offer

Eligible employees receive:
Free RAA Premium Road Service
Discounts on all RAA Products and Services
Health and wellness initiatives, including wellbeing programs and social events
Discounted private health insurance, EAP & free Flu Vaccine

How to apply

Simply click on "Apply for this job" and include a current resume outlining your experience and skills relevant to this position.

Applications close: Tuesday 6th April 2021.

For our internal candidates, when submitting your application via iConnect, please use Internet Explorer browser only.

You can download this position description here and find out more about the RAA brand and culture here.

We’re committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service.

Job Location
Westlakes, South Australia, Australia