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Customer Success Coordinator

Domain Group - Melbourne, VIC

Source: uWorkin


Customer Success Coordinator - RTA - Melbourne Office - Permanent Full Time

At Domain Group, our vision is to inspire confidence for all of life’s property decisions. Driving this vision are our values: Open Minds Open Doors, Passion is Contagious, Have Adventures and Leap, Grow, Repeat. Together, our vision and values are what keep our work honest and meaningful. If they resonate with you, this might just be your next home too.

Behind our value of Open Minds, Open Doors is our belief that different life experiences bring much-needed perspectives to the table, and so we’re committed to seeing things through each other’s eyes. We’re proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more – so that every single one of us can truly feel at home here.

About the role

This role will see you working under our Real-Time Agent brand. Real-Time Agent is a point of sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as sale contracts.

As our Customer Success Coordinator, you will bridge the gap between the customer and the developers ensuring our Real-Time Agent product is serving the customer. This is an extremely important role to ensure that our customers are having a terrific experience not only with the product but with the people that support it.

You will naturally be someone who puts the customer at the forefront of what you do, have strong attention to detail and a passion for real estate.

Please note this is a full time permanent role is based in our RTA office in South Yarra & will require you to work a Tuesday to Saturday week.

A day in the Life…

  • Provide support to agents in relation to the platform as required
  • Document and report app user feedback
  • Process time-critical data entry tasks
  • Maintain a high level of quality control
  • Problem solve or assess a variety of challenges that arise day-to-day to achieve an outcome for the customers

We’d love you to have

  • Have proven experience working in a similar admin focused role
  • Demonstrate the ability to process data entry tasks in a fast-paced environment
  • Be a natural problem solver and multitasker
  • Come with strong attention to detail
  • Know your way around a computer and are eager to learn more
  • Bring your collaborative team spirit along
  • A passion for technology

Why us

Fancy a game of table tennis or mini-golf? Or perhaps chilling out in one of our bean bag meeting spaces is more for you? Either way, you will get to make the most of these spaces being based out of our RTA Melbourne office. Not only this, you will get access to all of Domain perks such as discounts across food, entertainment, travel and retail!

Career development and learning are also super important to us which is why you’ll have access to Domain’s mentoring program and LinkedIn Learning too.

Here at Domain, we’re driven by the belief that open minds open doors. We value innovation and creativity that diversity of thought brings and are committed to building an inclusive workplace; one where every single one of us can feel truly at home.