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Retail Sales Consultant

Ozwinds Brass and Woodwind - Moorabbin, VIC

Source: uWorkin


Ozwinds Brass & Woodwind is Australia's largest specialist brass and woodwind instrument retailer, with 4 stores around Australia. We're seeking an enthusiastic and outgoing sales consultant to work in our Moorabbin store. As a Retail Sales Consultant, you will be responsible for providing an outstanding customer service experience to our clients. Using your excellent people skills and professional demeanour, you will assist a wide variety of clients in purchasing and maintaining a broad range of brass, woodwind, and orchestral string instruments. You will also maintain excellent standards of presentation, organisation and cleanliness in our retail store and warehouse space.

Your main tasks and duties include:

· Greeting customers in store, discussing and understanding their specific needs, and delivering consistently high standards of customer service

· Answering inbound phone and email enquiries, and providing informed advice and expertise pertaining to band and orchestral instruments and related accessories

· Working with clients of diverse backgrounds, and delivering professional communication in person, over the phone, and via email

· Cultivating a comprehensive understanding of band and orchestral instruments and gear, with support from our retail team, instrument repairers, and specialist staff

· Using MusiPos (industry specific point-of-sale software) to process transactions and create tax invoices

· Processing large or complex orders from schools, community groups and similar organisations, and working with other retail and distribution staff to ensure efficient invoicing and delivery of goods

· Handling small and large amounts of cash when processing sales, as well as using multiple EFTPOS machines and eWay online payment gateway to process payments

· Liasing with staff across 4 Ozwinds stores, and various industry suppliers, to ascertain stock availability and provide realistic ETAs on out-of-stock products

· Maintaining a clean, organised and attractively presented shop floor, encompassing slatwall displays, accessory shelves for smaller items, and display cabinets

· End-of-day organisational tasks, including locking of interior doors, balancing of cash till, and settlement of EFTPOS machines

Required skills/experience:

· Proven ability in customer-facing roles (minimum 1 year required), with high standards of professional communication and presentation.

· Some experience in a sales focused role, in areas such as meeting sales targets, upselling/cross-selling, and following a sales process

· Well-developed skills in administrative systems including data entry, electronic purchasing, typing and general computer skills

· Demonstrated ability in creative problem solving and conflict resolution in a retail/ customer service environment

· A keen interest in brass & woodwind instruments. Elite-level instrumental performance skills are not a requirement, however the ability to play at least one brass or woodwind instrument to an intermediate standard is highly desirable.

Performance goals and expectations:

· Deliver excellent customer service, with minimal complaints from clients

· Be available Saturdays ongoing, plus 4 weekdays. No Sundays required, as business is closed.

· Communicate professionally with customers, suppliers and other staff

· Maintain a clean and attractively presented shop floor, and contribute to tidiness of warehouse area

· Meet or exceed sales targets, as determined by the Store Manager

We're looking to fill 1 position with our Moorabbin store, however the ability to cover occasional shifts at our Coburg branch would be looked upon very favourably! Award/above award salary commensurate with experience.

Job Types: Full-time, Permanent

Salary: $50,000.00 – $55,000.00 per year


  • Employee discount


  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend


  • retail sales: 1 year (Required)

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Required)

COVID-19 Precaution(s):

  • Social distancing guidelines in place
  • Sanitising, disinfecting or cleaning procedures in place