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Customer Service Reprentative

Blackmores - Warriewood, NSW

Source: uWorkin


It couldn’t be a better time to join a truly purpose-led brand, as Blackmores accelerates behind new key growth pillars and an exciting strategy to unlock future opportunities. We are excited to introduce the role of Customer Service Representative.

This inbound customer service role will see you work collaboratively with other members of the team to deliver an exceptional level or service for all Blackmores Group customers. Troubleshoot and help solve logistical issues, complaints, order and returns, key account issues and general enquiries about our products.

Blackmores supports workplace flexibility across the entire Group, in line with our Flexfit policy. We are open to discussing how we can accommodate you, both in terms of location and work pattern.

We can offer:

  • A culture with a genuine commitment and passion for natural health
  • Great benefits to support your wellbeing including naturopathic consultations and discounted products
  • A diverse and inclusive culture that encourages creativity

Responsibilities include:

  • Timely and accurately enter all orders from retailers and sales team into Enterprise One
  • Timely and accurately respond to enquiries / follow-up issues from retailers
  • Up-sell current promotional products when talking to retailers
  • Up-selling and other outbound calls to retailers and area managers as required
  • Support grocery orders and delivery follow up as required
  • Handle and Process and escalate credit return enquiries
  • Handle and forward appropriate delivery issues enquiries to Despatch Dept.
  • Communicate changes/issues to Customer Service Manager
  • All relevant paperwork (reps brief, new product information) is kept tidy and at hand
  • Communicate issues with the team in agreed format

Who are you?

  • Previous experience in an inbound customer service/telephone role
  • Passion for natural health and wellbeing
  • Excellent phone manner, teamwork and computer skills

Blackmores Group is an ASX 200 publicly-listed company, with an extensive presence across Asia Pacific. Founded by visionary naturopath Maurice Blackmore in 1932, our vision is to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day. Recognising that you can’t have healthy people without a healthy planet, we’re strongly committed to embedding sustainability across our business and giving back to the communities in which we operate.

As a purpose-led, performance-driven organisation, Blackmores Group strives to create remarkable employee experiences through supporting a diverse and inclusive culture, creating leadership that inspires high performance, and providing everyone with opportunities to achieve their professional, personal and wellbeing goals supported by our flexible work practices and family friendly policies. Your genuine commitment to the Blackmores values of Passion for Natural Health, Integrity, Respect, Leadership and Social Responsibility is essential.

Blackmores Group operates in 12 markets, with global headquarters in Sydney, an international HQ in Singapore, an Innovation Centre in Shanghai and a state-of-the-art manufacturing facility in Braeside, Victoria.

Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated.

Employment Status Fixed-term contract

Primary Location AU-NSW-Warriewood