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14

April

Operations Advisor, Melbourne

Tesla - Elsternwick, VIC

Manufacturing & Industrial
Source: uWorkin

JOB DESCRIPTION

Full Job Description
The Role

The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance and productivity.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Responsibilities

Maintaining Store Facilities: Supplies Ordering, Work Orders, Vendor Communication
Maintaining Store Fleet: Coordinating service, Allocation Management
Maximizing TSS Calendars for Drives and Delivery
Support Training + New Hire Onboarding, Organizing and/or Executing Validations
Compiling and running daily + weekly reports to analyse store performance and improve
Prepare customer documents (loan and DMV documentation) prior to delivery appointment and confirm
accuracy
Work closely with other employees to ensure smooth transitions for customers toward a successful delivery
appointment
Maintaining Brand and EHS standards and cascading feedback or adjustments to local team
Monitoring and executing Expenses
Keyholder responsibilities to include opening/closing of store conducting Morning/Evening Huddles and recaps
Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.
Perform additional responsibilities as assigned to meet business need including Sales and Delivery

Requirements

Strong organization and communication skills
Proactive team member who is goal-oriented + highly motivated
Attention to detail
Positive, enthusiastic and passionate mindset
Proven ability to develop collaborative relationships and act as a well-respected, trusted partner with whom others want to work
Ability to work evening hours, weekends and holidays in a retail environment
Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
Ability to obtain appropriate state licensing, where applicable