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April

Retail Customer Service Officer

Australia Post - Leongatha, VIC

Retail
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Job no: 53676094
Brand: Australia Post
Categories: Retail & Customer Service
Work type: Casual Part Time
State: VIC
Location: Leongatha

About the role

Casual Opportunity
This role will require the successful candidate to also work at our Wonthaggi outlet on occasion
The ideal candidate will be available Monday to Friday. 8.45am - 5.00pm and some Saturdays.
Fully paid training for the first 8 - 12 week on a part time basis, Monday to Friday (5 hours per day - 25 hours per week total for training)
12% Super

Postal Services Officers are members of the teams that work in our Post Offices, offering the full range of Australia Post products and services. We solve problems, find solutions, help out and pitch in - while always looking for ways to make our customers’ days too.

A day in the Post Office could see you:
Performing customer sales and service transactions
Maintaining a cash advance accurately - which includes handling and processing cash, cheques, credit cards and EFTPOS
Promoting and processing a broad range of financial agency transactions through Australia Post's technology systems
Conducting and processing a number of identity services transactions, including Australian Passport Interview - establishing an applicant's identity with a highest levels of accuracy and compliance
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
Accepting mail items for lodgement, and accurately assessing any applicable charges
Building rewarding relationships with customers by understanding their needs
Preparing outward mail for despatch through - including presentation and the cancelling of stamps
Assisting with administrative duties such as stocktaking and record maintenance

What are we looking for?

Besides being a friendly, considerate person with a real passion for great customer service, you’ll need to be able to:

Lift up to 16kg of mail repeatedly
Stand up for most of your shift
Be flexible for additional hours, as well as changing shift times or locations
Work as part of a team to deliver the best possible service and solutions to our customers

The Australia Post philosophy

For us, a diverse, inclusive and enjoyable culture is the foundation for great work. It’s why we encourage applications from people of all ages, nationalities and cultures, and promote a flexible way of working that enables a genuine work-life balance.

Plus, our unique scale and scope means there are outstanding opportunities for career growth and personal development, whatever your ambitions.

Ready to take the next step in your career?

Get started by registering your interest.

We're working hard to create an inclusive workplace that reflects the diverse communities we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au.

Advertised: 13 Apr 2021 AUS Eastern Standard Time

Applications close: