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Web Operations Manager

Country Road Group - Melbourne, VIC

Source: uWorkin


Full Job Description
As Web Operations Manager you will be responsible for driving operational efficiency and effectiveness for the Mimco e-commerce offering to deliver a best in class online customer experience. You will play a dynamic and multi-faceted role, from delivering initiatives such as Click and Collect, in store online orders and Same Day Delivery through to partnering with the Omni Fulfilment Centre (OFC) to ensure the effective planning and forecasting of merchandise. We are looking for someone with high developed communication skills who can effectively build relationships and deliver change.

What does the role involve?

Drive store fulfilment and operations of the Mimco e-commerce business, acting as online conduit between Stores and Regional Managers and driving store fulfilment practices
Based on the trade plan, develop a forecast for sales and order volume to help assist with workload planning across online fulfilment and customer service, briefing key internal stakeholders accordingly.
Plan, manage and coordinate key operational functions of the online store. Use online metrics to identify areas of improvement and strategic opportunities, identifying opportunities to evolve and improve sales, profit & CX.
Work with the Digital Manager & Head of Marketing to contribute to MIMCO’s Digital / e-commerce Strategy.
Support and drive key growth projects from an operational and strategic standpoint, such as new e-commerce and retail channels and formats.
Assist to manage and deliver costs for Online Store P&L and Digital Operations cost centre.

Who are we looking for?

Significant experience in supply chain / logistics and customer service focussed roles within the eCommerce function of a large retailer
Solid understanding of online fulfilment requirements, processes and OMS functionality and retail trading.
Excellent communication, time management, analytical and organisation skills
Exceptional interpersonal & leadership skills
Highly developed problem-solving abilities
A passion for customer experience and strong drive towards supporting retail excellence and digital growth

Why work for us?

A competitive remuneration package, including an annual bonus incentive
Generous employee discounts across David Jones and Country Road Group
An additional day of leave for your birthday
The opportunity to support community partnerships through our Corporate Social Responsibility program
Flexible working arrangements
Free onsite parking available
Ongoing training and development to pursue individual ambitions

Want to know a bit more about us?

MIMCO designs unique accessories collections. We dream, explore and play with whatever gives us delight in the moment. Our environments are full of precious personality-filled products and our in-store experience is all about you - the strong individuals who are drawn to something different.

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Country Road Group prefers to manage all sourcing directly, please submit your applications to this role if you are interested. Please note introductions via agency will not be accepted.