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April

Product Manager (Retail)

Tabcorp - Brisbane City, QLD

Retail
Source: uWorkin

JOB DESCRIPTION

We’re on a journey to put customers at the heart of everything we do. For the Marketing, Digital and PR Teams, that means changing as our customers’ needs do.

Our people are talented, passionate and thrive in dynamic environments. We work on future-focused nation-wide campaigns that support some of the most recognised brands in Australia including Oz Lotto, Powerball, Set for Life and Keno We’re not just looking for experts, we’re looking for boundary pushers, problem solvers and innovators who want to lead the market and make dreams come true for everyday Australians.

What you’ll do

  • Reporting to the Head of Digital, you will be responsible for owning and delivering the Lott’s digital experience within our in-store channels
  • Working with the Retail, Marketing, Technology and Customer Experience teams, develop and manage the business roadmap for the Lott’s digital in-store experience.
  • Work closely with internal development teams to represent the customer and ensure business acceptance criteria for deliverables are met.
  • Work closely with retail training teams to ensure successful transition and adoption of new and enhanced in-store technology.
  • Investigate new product ideas and innovations that will provide an improved customer experience and support achievement of business objectives.
  • Act as a key escalation point for in-store production issues and customer service complaints.
  • Responsible for the actioning of customer feedback and insight related to our in-store channels.

What you’ll bring

  • At least 2-5 years digital product management experience, with the experience within in-store technology highly regarded.
  • Excellent communication skills with the capacity to negotiate, influence and motivate with a diverse group of stakeholders at all levels.
  • Strong analytical, planning and problem-solving skills, with an appetite for making decisions based on data and intuition.
  • Process driven with a high attention to detail and ability to adapt to changing requirements or environments.
  • A passion for delivering experiences that delight customers.
  • Experience within regulated industries will be well-regarded.

When you join our team, you’ll be able to take advantage of a range of benefits including flexible working arrangements, leadership and development programs and community programs.

About Tabcorp

We’re Australia’s largest gambling entertainment company. Together, we build on our 100+ year heritage by delivering Excitement with Integrity, every day. Each one of us is here to put our customers at the heart of everything we do by creating moments that engage, surprise and thrill.

Our 4,500+ strong team is as diverse as Australia itself. Our people drive homegrown world-class brands; Tatts, TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing, Sky Sports Radio and MAX. As an ASX listed company we’re proud to shape our industry for the better. Because together, anything’s possible.

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact [email protected]

COVID-19

Tabcorp is closely monitoring Department of Health guidelines to ensure we continue to provide a safe working environment.