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Customer Service Technician

Harvey Norman - Wiley Park, NSW

Customer Service & Call Centre
Source: uWorkin


  • Full Time Position
  • Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Wiley Park Technology & Entertainment Team is seeking a passionate, customer service focused Technician to join them in delivering Great Service, Always! to their customers.

As a Customer Service Technician, you have an understanding of PC's, Mobile Phones, softwares and related peripherals to help find the best outcome for our customers.

In this role you will:
  • Have face to face interaction with customer returns and help provide a resolution
  • Assist customers and help troubleshoot potential issues they may experience
  • Liaise with suppliers or repair agents regarding any faulty or returned stock
  • Liaise with customers and keep them up to date in regards to the progress of their repair job.
  • Arrange all courier pickups and deliveries for customer repairs and faulty stock.
  • Help receive in stock in the warehouse when needed
The skills and experience you'll need to bring with you include:
  • Experience working in a fast paced and successful retail environment (Desirable)
  • A high level of Computers, Technology and Mobile Phone product knowledge to support customer queries
  • Be highly motivated and results driven person with outstanding customer service and communication skills
  • Ability to service your customers while managing work tasks around their needs
  • Going above and beyond to provide exceptional customer focused problem solving
  • Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
  • Being flexible, punctual, approachable, friendly and outgoing.
  • A strong level of attention to detail
  • Enjoy working in a team environment
  • Flexibility across retail trading hours including weekends, public holidays and late night trades
Harvey Norman Wiley Park has a great track record of providing high quality products and outstanding customer service through friendly and knowledgeable staff. Working here provides variety and challenge, and the opportunity to learn from some of the best in the business. Take your career a step further and get on the fast track!

If this role exhilarates your passion for a new opportunity then please submit your application for consideration.


Harvey Norman

Wiley Park, NSW

Customer Service & Call Centre


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