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Customer Service Associate

Gillman Home Center - Gillman, SA

Source: uWorkin


The Customer Service Associate is responsible for providing excellent customer service to our customers.

Essential Functions: * Provides excellent customer service to customers, team members and vendors.

  • Greets all customers.
  • Provides a fast and effective check-out transaction.
  • Answers company phone.
  • Stocks items around check-out counter.
  • Cuts keys for customers.
  • Cleans/sweeps store.
  • Makes sure outdoor area is clean and sale signs are visible.
  • Provides timely and accurate information to incoming customer order status and product knowledge requests.
  • Processes customer orders/changes/returns according to established store policies and procedures.
  • Provides timely feedback to the company regarding service failures or customer concerns.
  • Conduct cycle counts and price changes.
  • Customer Focus
  • Problem Solving/Analysis
  • Time Management
  • Communication Proficiency
  • Teamwork
  • Technical Capacity
Supervisory Responsibility:

This position has no supervisory responsibilities.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Should be able to lift 20 pounds.

Position Type and Expected Hours of Work:

This is a full-time position, 40 hours/week. Must be available to work days, evenings and weekends as needed.

  • 1+ years of customer service experience.
  • 1+ years working in a retail environment.
AAP/EEO Statement

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation,

gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Gillman Home Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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