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April

Online Customer Service Assistant

Country Road Group - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Our Customer Service team is the connection between customer and company and ensures that David Jones remains the most trusted Australian retailer. Speaking to our customers via multiple platforms including phone, email, and social media, the Customer Service team are responsible for providing customer centric solutions. This role sits with a team of Representatives in our Customer Service team, reporting into the Team Leader. Together, your team will deliver prompt and customized service to our valued customers.

What will the role involve?

Manage and attend to a high volume of customer enquires via phone, email and Facebook
Support the various loyalty programs and associated administrative tasks
Manage complaints to the highest standard ensuring delivery of first time customer resolution
Effectively manage customer feedback to deliver positive customer service experiences
Understand and adhere to brand policies and procedures

What are we looking for?

Previous customer service experience in a fashion retailer environment
The ability to work remotely if necessary (personal computer, high speed internet, etc.)
Intermediate computer skills
Strong negotiation skills with the ability to manage difficult situations and conflict
High attention to detail and accuracy
Have the ability to work in a multi-disciplinary, collaborative, fast-paced retail environment
Possess excellent communication skills, both written and spoken, with the ability to engage with a range of key stakeholders, both internal and external

Why work for us?

A competitive remuneration package, including an annual bonus incentive
Generous employee discounts across David Jones and Country Road Group
An additional day of leave for your birthday
Access to or Employee Assistance Program for all employees
The opportunity to support community partnerships through our Corporate Social Responsibility program
Be a member of a company committed to sustainable practices
Ongoing training and development to pursue individual ambitions

About Us

David Jones and the Country Road Group is Australasia’s largest department store and fashion retail group comprising of iconic brands such as David Jones, Country Road, POLITIX, Trenery, Witchery and MIMCO. Part of Woolworths Holding (SA) our values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Country Road Group prefers to manage all sourcing directly, please submit your applications to this role if you are interested. Please note introductions via agency will not be accepted.

Melbourne, VIC

Customer Service & Call Centre




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