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Service Desk Technician - Level 1

The Good Guys - Australia,

Source: uWorkin


  • Be part of Australia’s fastest growing and largest consumer electronics retailing group - over 200 stores and 12,500 employees
  • Generous employee discounts available across JB Hi-Fi and The Good Guys

About us

With over 200 stores and over 12,500 team members across Australia and New Zealand, JB Hi-Fi is one of Australasia’s largest and most trusted retailers. Specialising in consumer electronics, home entertainment, small appliances and white goods, JB Hi-Fi strives to deliver the most extensive range, cheapest prices and genuine service to customers every day.

The heart of our business is our people and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality and embraces diversity.


  • Modern office- coffee machines, large kitchen areas, food vending machines
  • Close to public transport (500m from Flinders Street Station)
  • Competitive salary package
  • Paid maternity leave

The role

As a first point of contact you’ll listen attentively to the customer, gain a clear understanding of the situation, before rolling up your sleeves to do what’s required to get the job done.

Working closely with the Application Systems Manager and the broader IT team, an ordinary day will see you juggling any number of duties including liaising with store and support centre teams, effectively troubleshooting system issues and contributing to routine system health checks, all in a timely fashion.


  • Relevant tertiary degree in Information Technology
  • Proven experience in customer service and issue resolution
  • Must be able to work on a rotating roster (public holidays, weekend work and late shifts will be required)

To apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi recognises the importance of diversity, and appreciates the ways in which different perspectives encourage innovation.