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Customer Service Supervisor

Carrier - Melbourne, VIC

Source: uWorkin


Business Unit Carrier

Job ID 30043197

City Melbourne

State Victoria

Country Australia

Date Posted:
96 Derby Street Pascoe Vale, Melbourne, VIC 3044
Sensitech, a temperature monitoring device manufacturer and service provider - part of the global Carrier corporation are seeking a Customer Service Supervisor to lead our team based at Pascoe Vale in Melbourne.
The main focus of this position is organization, direction, training and coaching of a small team of Customer Service professionals but will also provide a focal point for customers, suppliers and internal stakeholders. This is a role requiring a broad skillset and a can do attitude.
Key responsibilities of the role:
  • Day to day organization of a team of customer service professionals
  • Providing leadership, direction, training and coaching to the team.
  • Providing excellent customer service to our clients across Australia and New Zealand
  • Utilizing internal sales system (ADEPT) to ensure sales orders are correct when sent to operations team.
  • Effectively dealing with any customer queries and offering solutions to providing improved customer service in the future.
  • Gathering sales information and preparing reports.
To be successful in the role, you will need;
  • A strong track record in a customer service role including ideally five years managing or supervising a team.
  • The ability to effectively communicate across a broad range of customers and stakeholders.
  • Very strong organizational abilities and attention to detail.
  • Experience with MS Office software tools – Excel, Word etc. Experience with ADEPT highly regarded but not essential
We can offer excellent career progression and development opportunities. We pride ourselves on ensuring a friendly and welcoming team environment. Apply now to find out how you can grow your career with Sensitech!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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