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19

May

Customer Projects Coordinator

Komatsu Australia - Brisbane Grove, NSW

Administration & Secretarial
Source: uWorkin

JOB DESCRIPTION

Komatsu’s purpose is to create value through manufacturing and technology innovations to empower a sustainable future where people, businesses and our plant thrive together. Komatsu celebrates its 100 years with a renewed commitment of building a sustainable business for all stakeholders. We focus on building partnerships, considering the needs of society, customers and other stakeholders first and then working together to innovate, solve challenges and create value for generations to come.

Our Brand promise: Creating value together.

The Opportunity

The purpose of the position is to provide support to Customers by coordinating Sales, Planning & Operations activities for parts & shutdowns to ensure the Integrated Planning Group meets the operational standards as set by Komatsu and the CSC (Customer Support Charter).

Key Responsibilities

  • Providing exceptional Customer Service by using Komatsu’s Customer Support Charter as the guiding principles for all business interactions (including but not limited to attending off site Customer meetings)
  • Order management, including processing Customer enquiries, quotes, purchase orders, backorder management and delivery status to achieve DIFOT (Delivery In Full & On Time) for our Customers
  • Shutdown management, including comparing Sales Orders to the Sales Demand Plan to ensure best continuity of dates between Sales, Planning and Operations
  • Invoicing – Ensuring all Sales Orders are invoiced (including second invoicing), in conjunction with Komatsu Policy
  • Cores – Optimise core cycle through the management of outstanding cores, allocations of cores to Sales Orders and processing credits in line with Komatsu Policy
  • Allocations – Ensuring all options are explored to allocate parts to Sales Orders in line with Komatsu Policy (including but not limited to working with Operations to improve dates, sourcing parts outside KAL etc)
  • Participating & contributing in continuous improvement & quality assurance activities to drive efficiency in all aspects of the business
  • To act as an effective two-way communication conduit to ensure all departments (Sales, Planning & Operations) understand the voice of Customer & provide feedback of the outcomes.
  • Carrying out tasks outside normal duties as directed by your Manager, providing appropriate training has been undertaken
The Knowledge, Skills And Abilities We’re Looking For
  • Providing exceptional Customer Service by using Komatsu’s Customer Support Charter as the guiding principles for all business interactions (including but not limited to attending off site Customer meetings)
  • Order management, including processing Customer enquiries, quotes, purchase orders, backorder management and delivery status to achieve DIFOT (Delivery In Full & On Time) for our Customers
  • Shutdown management, including comparing Sales Orders to the Sales Demand Plan to ensure best continuity of dates between Sales, Planning and Operations
  • Invoicing – Ensuring all Sales Orders are invoiced (including second invoicing), in conjunction with Komatsu Policy
  • Cores – Optimise core cycle through the management of outstanding cores, allocations of cores to Sales Orders and processing credits in line with Komatsu Policy
  • Allocations – Ensuring all options are explored to allocate parts to Sales Orders in line with Komatsu Policy (including but not limited to working with Operations to improve dates, sourcing parts outside KAL etc)
  • Participating & contributing in continuous improvement & quality assurance activities to drive efficiency in all aspects of the business
  • To act as an effective two-way communication conduit to ensure all departments (Sales, Planning & Operations) understand the voice of Customer & provide feedback of the outcomes.
  • Carrying out tasks outside normal duties as directed by your Manager, providing appropriate training has been undertaken
Are you Komatsu?

We’re looking for someone who shares our values of Ambition, Perseverance, Collaboration and Authenticity. You have integrity, a deep respect for diverse perspectives and care about the people you work with. You are team-oriented, innovative and a naturally engaging person. Not only are you proud of the high performance and uncompromising quality of the work you do, but you strive to live the shared values of your organisation and are focused on helping the company improve productivity and safety worldwide.

Brisbane Grove, NSW

Administration & Secretarial




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