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Customer Support Consultant - Retail

Aegis Services Australia - Melbourne, VIC

Source: uWorkin


  • Start Date: Wednesday, 26th of May 2021
  • Flexibility to Work from Home and in our Melbourne CBD Offices!
  • Rotating Roster: Monday to Saturday, 9:00am to 6:00pm

About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.

What we have on offer for you
We are currently recruiting Customer Support Consultants to join our call centre, representing a major retailer of electrical and white goods with retail outlets located across the country.

As a Customer Support Consultant you will be speaking to 'premium service' retail customers, providing case management and troubleshooting for faulty products, facilitating and following up on repair claims, and answering service enquiries. The role will be a mix of Inbound, Outbound and Email contact and will see you interacting with retail stores, suppliers and service providers to ensure our customer’s enquiries are being resolved. The scope of work is wide and you will have the support required to deliver exceptional customer service. We see you as the voice of the company and want you to delight our customers whilst provide a 'One Stop' seamless service, taking ownership on every call to achieve the best possible outcome.

  • Start Date: Wednesday, 26th of May 2021
  • Flexibility to Work from Home and in our Melbourne CBD Offices
  • Rotating Roster: Monday to Saturday, 9:00am to 6:00pm
  • Approximately 35 paid hours per week
  • Fixed Term Contracts until 24th of December 2021 & Casual Contracts available
  • Fixed Term Pay Rate: $23.09 p/hr + super + leave entitlements (pro rata)
  • Casual Pay Rate: $28.86 p/hr + super
  • 5 days paid classroom style training and 10 days paid 'on the job' style training
  • Opportunity for future career development
  • Fun call centre and exciting Reward & Recognition program
  • Employee Assistance program, social club, smart casual attire + more
What we are looking for:
  • Outstanding customer service experience from within a retail, hospitality or call center environment
  • Strong ability to troubleshoot and resolve customer enquiries
  • Exceptional verbal & written communication skills
  • Active listening skills with the ability to empathise
  • Excellent time management skills and cool under pressure
  • Ability to negotiate positive outcomes for customers
  • Great attention to detail
  • A true passion for exceeding customer's expectations!

These roles won't last long, don't miss out apply today!