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Member Concierge - Cairns

RACQ - Australia,

Source: uWorkin



Commence our Member’s in-store journey with an exceptional customer service experience, this role will be the face of RACQ retail.

Come and join the fantastic team at RACQ Cairns! You must be an enthusiastic individual who is able to quickly adapt to change and provide exceptional customer service with a high level of resilience.

We are seeking highly motivated, reliable, customer service-oriented professionals to join our Member Engagement retail team.

You will be greeting our Members as they enter the store, understand the reason for their visit, match, and direct Members with an appropriate consultant, whilst setting expectations within our experience principles of ease, trust and empathy. Our team works across a rotating roster

  • Part-time hours rostered over a 6-day working week
  • Availability required Monday to Friday 8:30am to 5:15pm, Saturday 8:30am-1:15pm
  • Full-time training provided
  • Part time role


  • Determine, understand, and deliver on our member’s needs
  • Create an open, engaging environment where members feel at ease
  • Maintain a basic understanding of RACQ product and service information for assistance, insurance, general banking, teller functions, policies, procedures, systems with knowledge sufficient to discuss the Member’s reason for visit and direct the appropriate consultant for action
  • Live the RACQ values and continue to build on our strong reputation

Skills & Experience

  • Previous experience in a customer service or retail sales environment.
  • Well-developed communication with the ability to listen effectively to determine customers' real needs and the ability to influence/negotiate outcomes to achieve sales results.
  • Ability to learn and retain knowledge of RACQ systems, policies, products and services both initially and on an ongoing basis.
  • Ability to use initiative to identify solutions for typical customer inquiries within the authorised scope of RACQ policy, guidelines and processes.
  • Highly self-motivated, resilient and reliable with a positive attitude towards achieving personal and team goals
  • Attention to detail and accurate data entry skills, while working in a fast-paced, structured environment
  • Adaptable and accepting of change

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

We are committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

There are plenty of other perks, too;

  • Free Roadside Assistance, significant discounts on Banking, Assistance, Insurance and Travel products for you and your family
  • Significant discounts on holidays, theme parks, movies, new cars, experiences and so much more

Ready to apply? You’ve got this.

Please Note; you may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process.

RACQ is a Circle Back Initiative employer – we commit to respond to every applicant.

Questions? Please contact [email protected] or visit www.racq.com.au/about/careers/our-recruitment-process

Work Locations 

Cairns Cairns Central Shopping Centre, Level 1, Shop 115/116 Cnr McLeod and Spene Street Cairns 4870