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Customer Service Coodinator

Barbeques Galore - Homebush, NSW

Source: uWorkin


Barbeques Galore are currently looking for a Full Time Customer Service Coordinator who genuinely cares about having real meaningful conversations with our customers. You'll need to go above and beyond when it matters most. This is a fun and energetic role which is perfect for someone with a passion for the latest in Barbequing, and who loves building a rapport with colleagues and customers alike.

What will you get from us?

  • The opportunity to sell a well-known and trusted brand
  • Excellent opportunity to be a part of one of Australia's 20 coolest retail companies
  • Generous staff discounts alongside a staff incentive program
  • Genuine career opportunities
  • We provide a very supportive environment with ongoing training and development to reach your goals
  • Free undercover parking

What we are looking for!

  • Exceptional customer service skills
  • Self-motivation to achieve goals
  • Managing escalated support cases from customers with a range of issue types and urgency levels
  • Resolving claims in the most cost-effective and time efficient manner, while ensuring our service standards are always maintained
  • Amazing people skills that fit into a team environment
  • Excellent energy and a "can do" attitude
  • A genuine love for customers and you will have an outgoing personality

To be successful you will:

  • High aptitude for critical thinking and problem solving
  • Excellent written and verbal communication skills, with the ability to adapt to varying communication styles
  • Strong organisational skills with the capacity to work well under pressure
  • Excellent attention to detail
  • Sound time management skills and the ability to meet deadlines
  • Willingness to engage in a team environment and provide guidance to others where required
  • Previous experience in a similar customer support role
  • The ability to share your practical experience with customers to resolve their product challenges
  • A mechanical mindset with a keen interest in tinkering