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May

Retail Sales - Customer Services - Ipswich

Total Tools - Chermside West, QLD

Retail
Source: uWorkin

JOB DESCRIPTION

Who we are

For 30 years, Total Tools has operated as the ultimate tool shop delivering the right tools and advice for our customers who are building the future. We are the first choice for trade quality tools and best of all, the majority of our nationwide stores are locally owned and operated.

In 2020 we were proud to join the Metcash group alongside brands such as IGA, Mitre 10 and Home Timber and Hardware (just to name a few!). While continuing to operate as separate entities, we're working together on opportunities that generate long-term growth and value for the independent sector. Join us, and you are joining the biggest and the best in the industry.

Independent business working together - what an exciting journey ahead. All that is missing is you!

The Role:

Our Total Tools store is currently searching for an expert Customer Service and Sales Specialist who has a real passion for tools & trades. This is an opportunity to utilise your current skills and experience within a store that focuses on your growth and development.

You will be dedicated to working and growing in our industry and willing to learn or expand your skills in sales and customer service.

If successful, you will provide high-quality customer service and contribute to a sales culture in a retail store. You will ensure customer satisfaction through your exemplary product knowledge, customer service and ability to offer solutions.

You will be responsible for:

  • Customer service and process of customer purchases
  • Handling customer enquiries and offering the complete solution
  • Maintaing a key location, Keeping this full clean and tidy.
  • Rotation of stock, Stock control and stock to floor

Does this sound like you:

  • Dedication to provide exceptional customer service
  • Proven retail experience
  • Has a knowledge for powertools
  • A willing to learn new things
  • Strong communication skills with a strong focus around customer service
  • The ablitily to be able to achieve & exceed targets
  • A person who is self-motivated, Passionate, honest & a phenomenal team player

Why work for us?

Our operating model is one that respects and invests in our team and customers. We live by our values - one team, own it and get it done, customer first and be the difference.

We also offer:

  • Competitive wage
  • Ongoing product training in market leading brands like Bosch, Makita, Milwaukee and many many more
  • Commitment to ongoing job security
  • Strong reputation for fair and compliant performance mentoring

If you want to join the Total Tools team, apply today.

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications and merit.

Only applicants with valid working rights in Australia will be considered for this position.