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Insights Analyst

Country Road Group - Melbourne, VIC

Source: uWorkin


Your role as the Insights Analyst will be responsible for the reporting & analysis of customer behaviour. Your skills in turning data into insight will drive commercial outcomes and enhance the customer experience at David Jones. Reporting to the Customer Insights Manager, you will partner with the wider business to identify & deliver growth and efficiency. This role will work across both stores and digital channels to use data to strengthen the connection between customers and the David Jones brand.

This is an exciting time of growth in our Analytics team. This role would suit a driven Insights Analyst with excellent stakeholder engagement skills looking to grow their career in an iconic retail business.

What does the role involve?

  • Champion Customer Insights across David Jones
  • Collaborate with business units to enhance and improve understanding of customer behaviours
  • Regular reporting and dashboards for stakeholders across David Jones
  • Partner with third parties to scope, manage and on-board external data sources
  • Implement test & learn methodology to measure campaign performance
  • Keep abreast of industry trends to identify areas of improvement in Analytics/ data visualisation
  • Catalogue key insights and communicate effectively with the wider team

Who are we looking for?

  • Demonstrated experience in a Data or Business Analyst role
  • An analytical mindset with strong numeric and commercial skills
  • Strong stakeholder management and communication skills
  • Comfort in working in a multi-disciplinary, collaborative, fast-paced retail environment Advanced SQL experience
  • Ability to use data visualisation tools (Tableau, PowerBI etc)

Why work for us?

  • An opportunity to work with and learn from Australia’s leading lifestyle/fashion retail group
  • A competitive remuneration package, including an annual bonus incentive
  • Generous employee discounts across David Jones, Country Road, Trenery, Mimco, Witchery & POLITIX brands
  • An additional day of leave for your birthday
  • Excellent career progression involving regular training and on the job development
  • A genuine, open and high performing environment with a fun and energetic culture
  • Opportunity to become involved in our CSR program and support our community partnerships

About Us

David Jones and the Country Road Group is Australasia’s largest department store and fashion retail group comprising of iconic brands such as David Jones, Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group’s evolution and support each brand to realise their full potential.

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Country Road Group prefers to manage all sourcing directly, please submit your applications to this role if you are interested. Please note introductions via agency will not be accepted.