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Customer Operations Manager

Bayer AG - Pymble, NSW

Source: uWorkin


  • SME in Order to cash environment
  • People management
  • Leadership role in credit risk and dispute management
Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. As an innovation company, it sets trends in research-intensive areas. Bayer’s products and services are designed to benefit people and improve their quality of life.

Bayer’s mission, science for a better life, inspires how we apply our thinking to the greatest local and global challenges of our time. This is what makes Bayer an extraordinary place to work.

At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change. As an employer of choice, Bayer will provide you:
  • Competitive salary package and benefits
  • Opportunities for ongoing learning and career development

At Bayer, we believe in the power of science to improve lives for the better.
Advancing health and nutrition is what we do best and care about the most.

The Purpose
Bayer’s Radiology business is a world leading diagnostic imaging solutions provider. We understand where treatment starts - with you (Radiologists). Our Radiology team provide complete solutions to optimise efficiency in CT, MRI, Angiography and Nuclear Medicine for today, and tomorrow’s, imaging environment.

Radiology ANZ is an innovative and unique business within Bayer. Our technology has won numerous international awards and we are market leaders in the fields of MRI, CTCV and molecule imaging. We are dedicated to advancing radiology solutions for healthcare professionals for aide early diagnosis to improve patient treatment and health outcomes.

Reporting to the Head of Finance Radiology ANZ, the Customer Operations Manager is a leadership role focusing on delivering sustainable service to our businesses and its customers. The role is responsible for managing, directing and collaborating with other Bayer departments including Commercial modality heads, product supply and external organizations.

Role responsibilities
  • Manage Customer Operations in order/customer support management
  • Improve service levels to customers
  • Identify and implement solutions to deliver improved service provided to the business
  • Collaborate with each business to drive credit management improvements and reduction of risks
  • Act as a subject matter expert in the order to cash area to add value to each model, current and new
  • Establish policies and guidelines and make recommendations to management regarding the customer order management and support service delivered, both externally and internally
  • Perform root cause analysis of Order to Cash transactional environment, such as order entry errors, and develop and implement solution to resolve or mitigate performance and quality issues
  • Reporting of customer service performance, including reviews with relevant functions within each division
  • Ensure compliance with local and global policies and procedure
  • Develop and implement efficiencies and KPIs in the complete order to cash process
  • Budget management
Who you are
Highly capable and skilled with demonstrated expertise at managing customer service and/or credit team you have adopted of innovation and technology that improves performance and customer satisfaction.

You are a supportive and engaging leader who motivates and inspires teams to drive for results. You are passionate at developing your teams to continuously build skills and create career opportunities.

This role will require your excellent project and change management skills. You are commercially minded and bring an agile approach to work.

Experience with working on SAP is highly desirable.

Bayer’s LIFE Values
Our values – LIFE (Leadership, Integrity, Flexibility and Efficiency) – guide us in our work and inspire us to go above and beyond; for our patients, for each other, for our customers and the communities in which we live. Leadership roles in our business drive, support and model these values at all times.

Bayer is an Equal Opportunity Employer
At Bayer, we are committed to creating a culture where people can be their best, in an environment that values inclusion, diversity and flexibility. At Bayer everyone belongs, regardless of race, colour, ancestry, religion, national origin, citizenship, sexual orientation, age, marital status, disability, or gender identity. We encourage Aboriginal and Torres Strait Islander people to apply. We also welcome applicants with diverse educational backgrounds, professional knowledge, personality types, thinking styles and life experiences. If you have a disability or special need that requires accommodation, please let us know.

Your application
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. Applicants must hold full working rights to Australia.

Agencies please note: This position will be managed via our in-house Talent Acquisition Team. Bayer does not accept any unsolicited resumes. Thank you for your understanding.