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Wine Adviser

Levantine Hill Estate - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Based in the Melbourne CBD, this phone-based wine sales role will see you join a luxury and premium Yarra Valley winery. The company is in a significant growth phase and will provide you with targeted leads based on internal customer data. It will be your job to convert the lead to a sale and secure a repeat customer.

We have a strict no discount policy outside of the discounts on offer to our wine club members so you will not be calling about sales/special offers. Therefore, to be successful in this position you must understand how to build rapport over the phone, navigate your way through a sale, overcome objections and have the tenacity to keep pushing through rejections.

Please note this is an ongoing full-time role with working hours between 8:30am - 5:30pm, Monday to Friday. Some flexibility to work part-time hours may be available. Please outline your requirements in your cover letter.

A little bit about the role:

  • Outbound sales to our database
  • Nurturing and building customer relationships
  • Utilising Hubspot as our CRM
  • High volume calls (minimum 15 per hour)
  • Overcoming objections and handling rejection
  •  Working toward set KPIs
  • Product training
  • Maintaining premium and luxury brand positioning in all communication

The ideal candidate has:

  • A love of premium wine and the ability to talk about wine in detail
  • Phone based inbound/outbound sales experience OR retail sales/wine experience
  • A confident, fun and creative personality
  • The ability to overcome sales objections and handle rejection
  • The ability to take on feedback and improve
  • Excellent communication skills
  • A drive to achieve sales
  • RSA certificate (mandatory)
  • WSET Level 1 and 2 (desirable but not mandatory)
  • Experience using a CRM
  • A permanent resident status or Australian Citizenship
  • Clear written communication

Reporting to the Direct to Consumer Sales and Marketing Manager, full product training, a wine allowance and discounts will be provided to the successful candidate.

Please send through a resume and cover outlining the following criteria:

  1. The best wine you have ever tasted
  2. Your favourite wine varietal and why
  3. The best sale you have ever made
  4. What you enjoy about working in sales

Melbourne, VIC

Customer Service & Call Centre


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