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May

Customer Care Consultant - Scoresby - 6mth Mtc

Blackwoods - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

  • Great career development opportunity for an ambitious person
  • Outstanding employee benefits + Great salary package
  • A full time 6 month max-term contract

Due to exciting growth in the business, we are looking for a dynamic Customer Care Consultant to join our team of passionate customer service representatives based in Scoresby to provide an exceptional level of service to all our internal and external customers.

Your key responsibilities will include but are not limited to:

  • Assist customers via telephone or emails with a ‘customer first’ mentality consistently
  • Assist account managers with customer quotes, enquiries, and upkeep
  • Understanding customer’s sales history and proactively identifying requirements
  • Ensure customer requests are actioned in a timely manner within allocated timeframes
  • Take ownership in continuing and cultivating all customer interactions

What you will need to succeed:

  • Previous experience in a high-volume call centre environment
  • Exposure or experience with industrial safety products will be highly regarded
  • Outstanding customer service skills with a ‘customer first’ approach
  • High attention to detail in a fast-paced environment
  • Demonstrated problem solving skills
  • Clear written and verbal communication skills are essential
  • Intermediate MS Office skills are essential

What’s on offer:

  • A great opportunity to work with a proud Australian company
  • Competitive salary package
  • Team member discounts on company products
  • Access to discounted offers from corporate partners
  • Work in a fun and supportive team

As part of the Wesfarmers Industrial & Safety group, Blackwoods is Australia’s leading supplier of industrial and safety products. We believe in providing outstanding service to our customers through outstanding people, service, delivery and products.

This is an excellent opportunity for highly motivated individuals with the experience and aspiration to work in an industry-leading and dynamic environment

Are you ready to start your career with an Industry leader? APPLY NOW!

Blackwoods promotes and adheres to the policies and practices of diversity and encourages applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community and people living with disability.

Melbourne, VIC

Customer Service & Call Centre




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