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Learning And Development Officer

L'Occitane Australia - North Sydney, NSW

Source: uWorkin



L’Occitane is a natural and luxurious beauty brand that is renowned worldwide. Our beauty products originate from Provence in the South of France and an emphasis on ethical and socially responsible processes has been practised since the company was founded in 1976.

L’Occitane values authenticity, respect, continuous improvement and these values are why L’Occitane now boasts over 2,200 boutiques worldwide.

We are an equal opportunity employer who encourage applications from all people regardless of gender, ethnicity, religious beliefs or disability.


The Learning & Development Executive will develop, coach and motivate our retail and wholesale teams to increase sales through through knowledge, selling techniques, demonstrations and delivering an excellent customer experience. This role requires frequent interstate travel.


  • Deliver exceptional training sessions that embody L'OCCITANE values and commitments
  • Continuously improve training techniques to guarantee engagement
  • Build learning content through our Learning Management System - Crossknowledge


  • Provide ongoing effective feedback to relevant team members following training and coaching sessions
  • Advise and support the retail management team on effective coaching and selling skills
  • Update and develop coaching documents for existing training material


  • Measure effectiveness of training and coaching sessions


  • Minimum 3 years coaching experience in a retail environment
  • Proven retail sales ability
  • Enthusiastic and open minded
  • Able to deal with confidential issues in a professional manner
  • Highly organised
  • Detail orientated and innovative
  • Technology efficient

The perks:

  • A competitive salary including generous staff discounts & incentives at both our retail stores and treatments at our spa locations!
  • A feedback rich culture that supports openness and transparency.
  • Great career progression with a strong focus on training and development
  • Be part of an organisation that is committed to sustainability
  • Extra paid days off for special occasions (Wedding Day, Volunteering Day, Pamper Day, Birthdays and more!)
  • Core flexible hours and work from home arrangements 
  • Service Recognition where you get an extra paid day off for every 3 years of service!

If you would like to learn more about us at L'OCCITANE, please visit loccitane.com.au to find out more!

“L’Occitane speaks of the Provence we love, a mysterious region that never stops inventing beauty” - Olivier Baussan.

To apply, please submit your CV and cover letter outlining your salary expectations, and why you would be the perfect person for the role. We can't wait to hear from you!