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June

Operations Manager - Ecommerce Startup

No Brand Holdings - Sydney, NSW

Retail
Source: uWorkin

JOB DESCRIPTION

About our Ecommerce store


No Brand Holdings is funding a startup in the Ecommerce space. We are a collective of industry veterans that are looking to build a next-gen Ecommerce startup and become a category leader in our segment. This is a fully funded startup with a clear and optimistic path for growth. 


The role


We are looking to hire an enthusiastic, energetic and motivated individual to manage the operations of the company, deliver first class results to our customers, and to build and maintain our growing network of suppliers. Reporting to the directors of the company, this is a full-time position working across a range of critical operational functions within the business. 


Your core responsibilities will include:


  • Customer service: dealing promptly and professionally with customer issues and enquiries; monitoring the online store for issues which might deter customers from buying and to suggest then implement ways of combating these issues
  • Fulfilment: ensuring a flawless daily ordering flow from suppliers to fulfilment centres, to be reflected in our order processing system; liaising as required with the suppliers and fulfilment centres in order to resolve delivery issues
  • Financial processes: ensuring the store is optimised for growing sales to maintain profit margins and achieve growth targets of the business; interpreting Profit & Loss, product sales and other reports to identify errors and provide insight into performance and ideas for resolutions and improvements
  • Product management: performing daily product updates and activating products on the online store to ensure they are displayed; liaising directly with suppliers to resolve any customer complaints or issues as necessary
  • Shop management: re-configuring the shop homepage, updating shop content and managing shop categories using the content management system; monitoring the online store for bugs and carrying out end-to-end testing on fixes


Who are we looking for?


The ideal candidate will be someone who has had experience in Ecommerce store management that can work their way around a computer with natural ease. You will also have outstanding problem solving and communication skills, with an eagerness to learn and build new skill sets. 


You will also have the following:


  • Excellent work ethic and attention to detail
  • Ideally previous experience managing websites
  • A general understanding of 3PL logistics operations
  • Located in Australia


Interested in joining the team?


Please share your resume and anything else that will help us get to know you curtis.minasian@nbrnd.com.


(This business is backed by No Brand Holdings. We will share further information on the business to interested applicants)