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E Commerce Operations Manager

Georg Jensen - Frenchs Forest, NSW

Source: uWorkin


Exciting position available for an experienced E Commerce Operations Manager, based at our beautiful Australian Head Office in Frenchs Forest, Sydney.

Your Opportunity

Due to exponential growth, we have a full time opportunity available to join our Georg Jensen management team in the role of E Commerce Operations Manager. Working directly with our Head of Marketing and E Commerce, this role will see you fully responsible for the operational management of our very busy E Commerce Distribution Centre.

Partnering with our marketing, logistics, and retail teams, the role will see you:

  • Manage the day to day operations of the online business, from team delegation, workflow, customer service, fulfillment and dispatch channels
  • Strive to achieve sales budgets, analyse data to monitor performance, plan improvements and demand in response to sales and promotional activities
  • Actively provide positive support, coaching, leadership, and direction to team members in order to meet and/or exceed targets, achieve performance objectives, and KPI'S.
  • Maintain knowledge of our designers, collections, categories and products and their applications
  • Work with the team to provide exceptional customer service via phone, email and live chat, including taking orders, troubleshooting web problems, and resolving customer concerns
  • Proactively identify operational problems, suggest solutions, and independently resolve issues
  • Review daily and weekly reports to make recommendations to improve productivity and efficiencies, achieving labour to sales targets and relevant KPI's for the department
  • Recruitment and selection of staff, rostering and timesheet approvals
  • Effectively manage the inventory and stock levels for the business, completing scheduled stocktakes as required
  • Work closely with Head of Marketing and E Commerce to ensure efficient operation of the online business and understand all backend processes to ensure continuity during periods of leave

Full training and support is provided for this role and would suit a candidate with exceptional operational, customer service and leadership skills, looking to develop a management career within a global luxury brand.

Your Skills and Experience

The ideal candidate will have:

  • 5 to 10 years management and leadership experience within the Retail, Distribution and/or E Commerce space
  • A solutions based approach to problem solving with strong attention to detail and superior organisation skills
  • Excellent communication skills, both verbal and written
  • Sound knowledge of work practices and procedures within a retail and/or or e commerce environment.
  • Intermediate MS Office skills, tech savvy with previous experience working with E Commerce online platforms advantageous
  • A strong focus on team work and collaboration across multiple departments within our brand
  • Motivated, self disciplined with a strong work ethic
  • Experience within a premium retail brand or the luxury goods industry would be desirable

What We Offer

An open and transparent environment that welcomes your input and experience to change, challenge and improve the way we operate. We pride ourselves on our positive, professional and caring culture, with genuine career development opportunities available. Located in Frenchs Forest on the beautiful Northern Beaches in Sydney, we offer flexible working arrangements with onsite parking available.

Join our team by clicking Apply and attaching your resume today!


Only suitably experienced applicants will be contacted for interviews.

Agencies please note: this role is being recruited for & managed internally. Should we require external assistance we will contact our preferred suppliers. Your co-operation is appreciated.