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Store Leader, Melbourne

Tesla - Melbourne, VIC

Source: uWorkin


Full Job Description
The Role

Our Store Leaders are seasoned sales veterans and naturally charismatic leaders. In this role, you will be responsible for leading the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation.

You will be challenged to support your team through training, coaching, motivating and analysing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve targets, drive optimal team performance, and maintain store operations.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Business Health

Coach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotion
Demonstrate sales leadership by role playing and having an active presence in customer facing locations
Train and develop team on sales and delivery processes
Analyse data to determine optimal business strategies
Set individual goals for your team, ensuring goals are aligned with store goals
Ensure team is fluent in all aspects of product knowledge
Partner with Marketing to identify local marketing and event opportunities to drive sales
Drive for Excellence in all areas of business focused on reaching P&L expectations for respective location

Customer Experience

Responsible for ensuring all employees provide best in class experience in every interaction
Manage escalations quickly and effectively
Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission

Employee Engagement

Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
Support, implement and provide follow-up for all training
Continually evaluate the performance of each employee and provide constant feedback to drive results
Identify high potential talent and effectively succession plan for needs of the business
Ensure all employees adhere to Tesla policies and procedures
Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Brand Standards

Ensure facility maintenance and showroom presentation adhere to the brand standard
Control store expenses continually striving to reduce costs
Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

Bachelor’s degree or evidence of exceptional ability
5+ years of applicable experience with proven track record to meet or exceed goals
Self-starting entrepreneur with exceptional management and coaching skills
Ability to prioritize multiple projects and adhere to business-critical deadlines
Excellent written and verbal communication skills
Dedicated and ethical approach to sales and sales operations
Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
Ability to work evenings and weekends in a retail environment
Valid driver’s license in the country in which you are applying, 2 year minimum driving record required with a clean driving history
Ability to obtain appropriate licensing, where applicable