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June

Guest Service Manager

Autograph Collection - Sydney, NSW

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

Posting Date May 21, 2021
Job Number 21049882
Job Category Rooms & Guest Services Operations
Location Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Position Summary

Pier One Sydney Harbour, inhabits a thoughtfully reinterpreted heritage pier. A study in juxtapositions, the hotel marries heritage architecture with a modern interpretation, seclusion with a central locale, and an aspirational yet inclusive personality.

Fuelled by our love of the hyperlocal, Pier One Sydney Harbour fashions space for guests to celebrate their passions, their curiosity and to discover the true essence of a Sydney lifestyle. With no two guests being alike, our service style reflects this. The result being a mind-blowing service tailored to the unique needs of our guests; defining a new era for hotel experiences.

Are you curious, outgoing, and warm with a touch of playfulness? Pier One Sydney Harbour is looking for you - people who can really influence our guest's stay. We embody an ethos where mind-blowing service comes from your personality and style, not from a hotel manuscript.

What We Ask Of You

  • A genuinely warm & welcoming demeanor
  • Guest relations or front office supervisory or management experience
  • Personable communication skills
  • Availability to work weekends and night shifts
  • Energising motivation - its infectious - no job is too big or too small
  • A passion for the industry, a want to be the best in service - and the best in lifestyle
  • A desire to innovate and create. Our guests come to experience a life less ordinary.
  • A natural-born storyteller


How You Will Make An Impact

You have a respect for craft and are motivated by the art of living a Sydney lifestyle. You are inviting, a little surprising, attentive and inclusive. You are sociable, expressive, a mover and shaker, and have a love of service and style.

What You Will Do
  • Ensure efficient, friendly, and professional service is provided to all guests.
  • Influence the team and assist in progressing their career goals
  • Warmly welcome & serve our guests.
  • Be an expert on the hotel, know it inside and out to ensure our guests receive a mind-blowing service experience.
  • Meet & connect with our guests and give them an experience beyond their expectations
  • Offer intuitive service and understand their varied needs whether it be a business meal, date night, a doggie degustation (thats right, pups can dine here too!), ladies who lunch or gents that brunch - know what and how to best approach any service situation and blow their mind

Perks, Rewards, Motivations
  • Discounts on hotel rooms including all properties within the Marriott International group
  • Discounts on food & beverage, including our hatted restaurant The Gantry
  • The best hotel training opportunities produced independently by Pier One Sydney Harbour and internationally recognised training programs by Marriott International
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.