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Store Operations Manager

Metcash - Nerang, QLD

Source: uWorkin


Full Job Description
At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses - sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart

Job Description

As the Store Operations Manager you will be responsible for supporting the Store Manager in all operational aspects of the store. You will be accountable for running the day to day operations of the floor, while ensuring that customers are serviced through the correct dispatch of products, and/or through support at the front end of the store.

You will take an active lead in recruiting and training team members, ensuring the safe operation of the store and ensuring effective and efficient communication to the customer and the team.

What you’ll do

Achieve sales to budget and meet financial targets

Support the Store Manager to manage sale of stock to ensure targeted sales margins are achieved

Generate sales to meet weekly budget and YTD budget targets

Lead and manage the operational team

Manage the training and conduct of all store operations team members

Develop and implement succession planning for the store operations team members

Coach and develop operational supervisors and operational team members

Manage operating costs

Manage operational staff wages spend to the required % of sales on a weekly basis, to meet YTD budget

Manage efficient and customer focused operational team member rosters

Assist with inventory Control

Manage daily operations and team members to ensure the store is faced, the store is clean and safe.

Review and assist with management of stock profits and margins to budget

Grow and manage customer base, providing excellent customer service

Retain all current customers and grow new customer base on a yearly basis

Identify market opportunities and present plans to grow sales to the Store Manager

Maintain open lines of communication

Undertake tool box talks and team huddles with operational team members at least once a week

Work within and encourage a safe and secure work environment

Manage store security standards by following all Company policy and procedures relating to store security

Ensure all operational team members comply with and follow OH&S policies and procedures, food safety procedures

What you’ll bring

Experience in a similar role with excellent knowledge of wholesale / retail operations within grocery /Confectionery or Hospitality (Foodservice & Liquor) industry

Excellent customer service skills

Possesses leadership, communication and motivational skills and techniques

Advanced understanding of OH&S, HACCP and EEO policies, procedures and legislations

What we can offer you

Training and Development

You can make a difference and shape what this iconic Aussie brand stands for

Great benefits

Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart.

So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.

Make your Mark!

Metcash is the power behind Australia’s most successful independent retail brands

We are the largest supplier of liquor to independently owned liquor retailers and the largest broad range liquor wholesaler in Australia.

ALM supplies over 12,000 liquor customers. In addition to supplying liquor stores, ALM incorporates a specialist on-premise liquor division that supports bars, pubs, restaurants and hotels. Through our network of 14 distribution centres located in each State and territory in Australia, we support independent businesses with a competitively priced and extensive liquor range, delivered through our cost effective and efficient supply chain.